Gina Brown

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Implemented innovative methods for streamlining the customer service process.

• Restocked shelves for Over The Counter medications.
• Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
• Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
• Answer telephone calls and assist customers by directing calls to appropriate personnel.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Coordinate the daily work flow for the technologist to ensure the patient has the best experience possible

Maintain Policy and Procedure manuals

Maintain accurate records for technologist licensure and competency reports

Maintain daily charges

Work closely with ancillary departments

Maintain inventory and order supplies as necessary

Submit monthly reports to administration

• Answered and directed incoming calls using multi-line telephone system.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Worked easily with office programs to carry out daily team clerical needs.
• Entered patient insurance, demographic and health information into software and confirmed records.
• Pulled patient records and transferred information to appropriate parties.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.