Gina Cantu
Houston,TX
Summary
Office Manager with a proven track record of increasing patient acquisition and retention rates through innovative marketing strategies and advantageous insurance negotiations. Skilled in financial management, revenue reconciliation, and budget oversight, resulting in improved practice financial health. Empathetic patient care coordinator with expertise in billing processes and medical record administration, ensuring patient satisfaction and compliance with HIPAA and OSHA regulations.
Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Affordable Care/Comprehensive Dental Group of Houston
2017.10 - Current
- Treatment coordination of full mouth implant treatment, significantly improving operational efficiency and enhancing the patient experience
- Developed and executed innovative marketing strategies that increased both patient acquisition and retention rates
- Successfully negotiated advantageous agreements with insurance providers, maximizing reimbursement for employers
- Engaged with insurers to enhance procedure coverage by 20%, resulting in increased patient satisfaction
- Handle all dental claims and appeals, and can interpret x-rays
- Introduced a state-of-the-art financial management system, improving the practice's overall financial health
- Ensured strict compliance with HIPAA regulations, maintaining 100% protection and confidentiality of patient data
- Collaborated with dental teams to streamline workflows, thereby enhancing the efficiency of daily operations
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Created and maintained filing systems to ensure accurate record keeping
- Trained and onboarded new office staff members
- Processed payrolls on a biweekly basis using accounting software
Office Manager
Uptown Cosmetic & Implant Dentistry
2016.02 - Current
Patient Care Coordinator
Oral Maxillofacial Surgeons
2015.09 - Current
- Oversaw relationships with insurance providers to guarantee timely and accurate reimbursements for dental services
- Developed initiatives to increase patient referrals through networking and community engagement
- Liaised with suppliers to ensure the prompt delivery of materials required for dental procedures
- Assisted patients in comprehending the financial components of their treatment plans, exploring alternative financing solutions when needed
- Worked closely with the dental team to optimize financial processes, enhancing the patient experience and maximizing practice revenue
- Spearheaded a collaborative effort to refine financial procedures, improving both patient satisfaction and operational efficiency
- Guided patients in understanding financing options, ensuring transparency and accessibility in dental care
Treatment Coordinator
Dr. David Dennison
2011.10 - Current
- Facilitated surgical scheduling to enhance the efficiency of operating room utilization and resource allocation
- Oversaw the patient intake process to ensure a smooth appointment experience
- Guaranteed precise and prompt billing practices to optimize revenue for the practice
- Delivered empathetic support, helping patients comprehend their procedures and alleviating their concerns
- Expertly coordinated patient treatment plans with a high level of accuracy
- Proactively assisted patients in completing third party financing applications
- Diligently verified insurance coverage with a focus on detail
- Creatively communicated follow-up and implant letters to referring offices
- Oversaw patient treatment plans, ensuring precise insurance verification and medication scheduling
- Improved office efficiency by conducting thorough follow-ups with patients, leading to increased treatment completion rates
Education
Business -
Houston Community College
05.2008
Skills
- Financial management
- Salesforce
- Marketing tactics
- Revenue reconciliation
- Insurance negotiations
- Budget management
- Cash flow oversight
- HIPAA & OSHA regulations
- Patient care management
- Billing processes
- Medical record administration
- Patient education initiatives
- Patient engagement programs
- Accounts payable management
- Office administration
- Dental implant sales
- Dentrix software
- Weave
- Stampli
- Payroll
Certification
RDA
Timeline
Office Manager
Affordable Care/Comprehensive Dental Group of Houston
2017.10 - Current
Office Manager
Uptown Cosmetic & Implant Dentistry
2016.02 - Current
Patient Care Coordinator
Oral Maxillofacial Surgeons
2015.09 - Current
Treatment Coordinator
Dr. David Dennison
2011.10 - Current
Business -
Houston Community College