Gina D'Agostino
Clendenin,WV
Summary
Diligent College Student focused on Civil Engineering and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
JCPenney
Charleston, WV
06.2022 - 12.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Increased purchase amounts by cross-selling with similar products.
Sales Associate
Bed Bath & Beyond
Morgantown, West Virginia
09.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Francesca's
Charleston, WV
08.2017 - 03.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Science - Civil Engineering
West Virginia State University
Institute, WV05-2025
High School Diploma -
George Washington High School
Charleston, WV05.2018
Skills
- Problem-solving skills
- Teamwork and Collaboration
- Relationship Selling
- Flexible Schedule
- Verbal and Written Communication
- Outgoing Personality
- Team Player Mentality
- Reliable and Punctual
- Negotiation Tactics
- Listening Skills
- Electrical Installation
Timeline
Sales Associate
JCPenney
06.2022 - 12.2022
Sales Associate
Bed Bath & Beyond
09.2021 - 05.2022
Sales Associate
Francesca's
08.2017 - 03.2019
Bachelor of Science - Civil Engineering
West Virginia State University
High School Diploma -
George Washington High School
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