Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Gouveia

Spring Hill

Summary

Dynamic professional with a proven track record in customer service and classroom management at Kelly Educational Staffing. Recognized for enhancing member satisfaction and boosting renewals through exceptional conflict resolution and proactive problem-solving. Adept at creating tailored solutions that drive engagement and foster lasting relationships. Committed to delivering excellence in every interaction.

Overview

15
15
years of professional experience

Work History

Substitute Teacher, K-12

Kelly Educational Staffing
08.2019 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Member Service Specialist

Sams Club
10.2017 - 07.2022
  • Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Boosted member renewals by consistently providing exceptional customer service and support.
  • Provided administrative support to management, streamlining operations within the organization.
  • Coordinated efforts with sales team to drive membership growth through outreach campaigns.
  • Maintained strong knowledge of industry trends and developments, allowing for informed decision-making regarding program offerings.
  • Educated members on available benefits and resources, increasing utilization of services provided.
  • Created targeted marketing materials to attract potential new members and promote existing offerings.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Travel Specialist

Tons of Travel
04.2010 - 09.2015
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
  • Designed custom itineraries that catered specifically to each client''s individual needs, preferences, and budget constraints.
  • Maximized sales opportunities by cross-selling additional products such as insurance or tour packages when appropriate.
  • Negotiated with vendors to secure exclusive deals, resulting in cost savings for clients.

Education

All -

RidgeWood High School
New Port Richey, FL
06.2005

Skills

  • Customer service
  • Classroom management
  • Conflict resolution
  • Team collaboration
  • Administrative support
  • Critical thinking
  • Time management
  • Problem solving

Timeline

Substitute Teacher, K-12

Kelly Educational Staffing
08.2019 - Current

Member Service Specialist

Sams Club
10.2017 - 07.2022

Travel Specialist

Tons of Travel
04.2010 - 09.2015

All -

RidgeWood High School

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Gina Gouveia