Gina Grassiani
Houston,Texas
Summary
Motivated, bilingual, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
12 Chairs Cafe
07.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Waitress
Creminis
02.2021 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Volunteer
Metropolitan Community Church Of Newyork
10.2019 - 03.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Sales Associate Team Leader
Gap
07.2016 - 11.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Law - Law (Pre-Law)
Libre University
Bogota, Colombia03.2006
Yoga Teacher - Yoga Therapy And Teacher Training
INDIGO YOGA
Caldwell, NJ09.2020
Skills
- Client Relationship Management
- Anticipating Guest Needs
- Natural Leadership
- Workflow Coordination
- Adaptable and Flexible
- Customer Service and Rapport
- Order Accuracy
Timeline
Server
12 Chairs Cafe
07.2022 - 04.2023
Waitress
Creminis
02.2021 - 05.2022
Volunteer
Metropolitan Community Church Of Newyork
10.2019 - 03.2020
Sales Associate Team Leader
Gap
07.2016 - 11.2020
Law - Law (Pre-Law)
Libre University
Yoga Teacher - Yoga Therapy And Teacher Training
INDIGO YOGA
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