GINA GRESSEL

• Develop and implement strategic plans to enhance operational performance and achieve business objectives
• Manage, lead, and train a team of 33 employees, fostering a collaborative and high-performance work environment
• Implement and monitor key performance indicators (KPIs) and analyze data to identify areas for improvement and implement corrective actions
• Coordinate with other departments to streamline processes and improve cross-functional communication
• Analyze systems and protocols to continuously develop improvements and train upon them
• Organize and lead all-hands and department meetings to develop team alignment, train, relay important information and celebrate accomplishments
• Contracting with dental insurances and credentialing providers
• On call for urgent dental care needs outside of business hours (24/7)
• Event coordinator for the office

Accomplishments:
Direct involvement in 17.5% increase in production and 19.5% increase in collections year 2023 by implementing and tracking KPIs for treatment acceptance, open units, insurance and patient collections as well as enhancing efficiencies.
Led and managed a project to achieve Invisalign Platinum status which involved a 50% increase in Invisalign procedures for Q1 2023. This has been sustained through Q3 2024.
Served as the primary liaison for addressing concerns from dissatisfied patients, ensuring their issues were resolved effectively while maintaining a positive relationship. The business currently has a 4.9 five-star Google rating. (Point person for conflict resolution.Lead and oversee daily operations, ensuring efficient workflow and adherence to company policies

Defined project scopes and developed project plans for types of kits needing to be developed

• Managed budget allocation, risk management (including supply chain issues during COVID), financial reporting, and vendor relationships
• Identified and selected suppliers for the materials and components needed for kits
• Procurement and inventory of textbooks, uniforms, supplies, and instruments, ensuring items were available when needed and managed storage effectively
• Pricing and sales of textbooks, uniforms, supplies, and instruments
• Coordinated logistics for shipping and receiving kits, supplies, instruments, textbooks and uniforms, ensuring timely delivery and minimizing disruptions
• Managed relationships with faculty to ensure their curriculum needs were met for supplies, instruments, uniforms, and textbooks

Accomplishments: Coordinated and executed the distribution of a new large-scale embroidered uniform order to approximately 2,000 UCLA medical students and residents. Managed all logistics and inventory with precision, utilizing advanced Microsoft Excel techniques to ensure smooth operations. This project not only demonstrated exceptional organizational skills but also significantly boosted company revenue.

• Prepared and submitted dental insurance claims to facilitate timely reimbursement to our client
• Tracked and followed up on outstanding claims to resolve any issues or denials
• Appealed claims if necessary resulting in recovering owed monies
• Generated financial reports to help the practice understand their billing performance and revenue flow
• Managed relationship with client

Accomplishments: Successfully recovered collections for our client by managing outstanding dental insurance claims. Reduced claims aging over 90 days to zero within just three months.

• Dental assisting, efficient scheduling of treatment and hygiene appointments to maximize the day, accurate dental insurance verification, appealing denied dental insurance claims, managing patient and insurance collections/accounts receivables, ordering of dental supplies and instruments, fabrication of dental cases (CERECs, occlusal guard, retainers) training the team, administrative duties
• Assisted in the growth and development of the dental office