GINA C. HOYLMAN
Pensacola,FL
Summary
Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Forefront Dermatology
03.2024 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medical Assistant
Taylor Dermatology
07.2022 - 03.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with utilization of electronic health records system.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Dermatology and Skin Cancer Center of New Mexico
02.2022 - 07.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Administrative Assistant
Community Reach Center
10.2018 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Certified Medical Assistant -
Pima Medical Institute
Albuquerque, NM03.2022
Bachelor of Arts - English Literature
Colorado Mesa University
Grand Junction, CO12.2016
Skills
- Medical terminology
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Customer service
- Computer skills
- Multitasking and organization
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
Certification
- Basic Life Support Certificate (BLS)
- Certified Medical Administrative Assistant (CMAA)
- Mental Health First Aid Certification
Timeline
Patient Access Coordinator
Forefront Dermatology
03.2024 - Current
Medical Assistant
Taylor Dermatology
07.2022 - 03.2024
Medical Assistant
Dermatology and Skin Cancer Center of New Mexico
02.2022 - 07.2022
Administrative Assistant
Community Reach Center
10.2018 - 01.2021
Certified Medical Assistant -
Pima Medical Institute
Bachelor of Arts - English Literature
Colorado Mesa University
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