Gina Iannace
Marmora,NJ
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Island Bowl & Family Entertainment Center
Wildwood, New Jersey
09.2023 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained a clean and organized reception area to uphold company image.
- Responded to inquiries and room requests made online, by phone, and via email.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled and confirmed appointments for clients and staff.
- Managed company calendar and scheduled events.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Clerk
ShopRite
Marmora, New Jersey
05.2011 - 06.2020
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer payments accurately and efficiently.
- Processed customer orders promptly and accurately.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Trained staff members to perform work activities and use computer applications.
Education
High School Diploma -
Ocean City High School
Ocean City, NJ06-2013
Skills
- Cash Handling
- Customer Service
- Appointment confirmation
- Appointment Scheduling
- Scheduling appointments
- Listening Skills
- Problem-solving skills
- Issue handling
- Oral and writing communication
- Telephone Etiquette
- Scheduling
- Customer assistance and interaction
Timeline
Front Desk Receptionist
Island Bowl & Family Entertainment Center
09.2023 - Current
Clerk
ShopRite
05.2011 - 06.2020
High School Diploma -
Ocean City High School