Gina Johnson

Work History

Avance Care

10.2021 - Current

Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.

Novant Healthcare

03.2019 - 10.2021

Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
Streamlined patient admission processes, reducing wait times and improving overall efficiency.
Verified patient insurance eligibility and entered patient information into system.
Processed payments using cash and credit cards, maintaining accurate records of transactions.

Atrium Healthcare

09.2009 - 12.2018

Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Streamlined patient admission processes, reducing wait times and improving overall efficiency.
Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.