Gina Macias
Colorado Springs,CO
Summary
Dedicated emergency services dispatcher with strong multitasking and problem-solving skills. Proven ability to maintain situational awareness and ensure effective communication under pressure.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Emergency Services Dispatcher
El Paso County Sheriff's Office
Colorado Springs, CO
07.2024 - 07.2026
- Managed incoming emergency calls, prioritizing response based on urgency and nature of incidents.
- Monitored radio communications for ongoing incidents, providing critical information to field units.
- Maintained situational awareness through effective multitasking during high-pressure scenarios.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Coordinated communication between first responders and dispatch teams to ensure timely assistance.
- Utilized CAD software to log incidents, ensuring accurate documentation and real-time updates.
Customer Service Expert
Allegion
Colorado Springs, CO
03.2022 - 06.2024
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Developed training materials to support new team members in best practices and procedures.
- Managed customer account updates, ensuring accurate information across systems.
- Collaborated with cross-functional teams to streamline service processes, improving response times.
- Served as a trusted resource for both customers and colleagues alike, providing guidance on best practices related to customer service and support operations.
Medical Data Entry Specialist
Firstsource Solutions
Colorado Springs, CO
12.2019 - 01.2022
- Entered and verified patient data into electronic health record systems to ensure accuracy and compliance.
- Collaborated with healthcare teams to resolve discrepancies in medical records and improve data integrity.
- Implemented quality control measures to enhance data entry processes, minimizing errors and improving overall efficiency.
- Trained new team members on data entry protocols and software applications, fostering a collaborative work environment.
Captioning Agent
CaptionCall
Colorado Springs, CO
10.2019 - 12.2019
- Provided accurate real-time captioning for phone conversations, ensuring clarity and accessibility for users.
- Boosted productivity by mastering the use of advanced captioning software tools and techniques.
Education
High School Diploma -
Widefield High School
Colorado Springs, COSkills
- Information gathering
- Assertiveness
- Technical aptitude
- Active listening
- Verbal and written communication
- Data entry
- Stress tolerance
- Time management
- Dependable and responsible
- Multitasking
- Adaptability and flexibility
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
Certification
- EMD - Emergency Medical Dispatch
- NCIC/CCIC
- FEMA TRAINING
- CPR and BLS
- CAD
- IAED
- EFD and EPD
- CJIS
Timeline
Emergency Services Dispatcher
El Paso County Sheriff's Office
07.2024 - 07.2026
Customer Service Expert
Allegion
03.2022 - 06.2024
Medical Data Entry Specialist
Firstsource Solutions
12.2019 - 01.2022
Captioning Agent
CaptionCall
10.2019 - 12.2019
High School Diploma -
Widefield High School