Gina Mazzara
New Haven
Summary
Dynamic Sales Floor Supervisor with over 15 years of experience in retail. Expertise in visual merchandising, customer engagement, and inventory management. Committed to delivering exceptional customer experiences and achieving sales targets through effective team leadership and strategic planning.
Overview
26
26
years of professional experience
Work History
Sales Floor Supervisor
JCPenney
Chesterfield, MI
11.2010 - Current
- Supervised daily operations on sales floor, ensuring excellent customer service and team performance.
- Trained and mentored staff on product knowledge and sales techniques to enhance customer engagement.
- Implemented visual merchandising strategies to improve product presentation and drive sales initiatives.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal stock availability for customers.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Optimized store layout based on customer traffic patterns, enhancing shopping experience and driving higher sales.
Buffet Hostess
Motor City Casino And Hotel
2901 Grand River Ave.
01.2000 - 11.2010
- Greeted and seated guests, ensuring optimal dining experience and customer satisfaction.
- Managed reservation systems to streamline guest flow and minimize wait times.
- Collaborated with kitchen and service staff to coordinate timely meal service.
- Trained new host staff on procedures, enhancing team efficiency and service quality.
- Addressed customer inquiries and concerns promptly, fostering positive relationships.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
L'Anse Creuse High School
Harrison Township, MISkills
- Visual merchandising
- Strong leadership
- Product presentation
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Customer satisfaction
- Product display
- Sales floor organization
- Customer engagement
- Sales strategies
- Inventory management
Timeline
Sales Floor Supervisor
JCPenney
11.2010 - Current
Buffet Hostess
Motor City Casino And Hotel
01.2000 - 11.2010
High School Diploma -
L'Anse Creuse High School