Gina Perez
Yakima
Summary
Dynamic customer service professional with proven team leadership at Alaska Airlines. Skilled in enhancing team performance through effective communication and collaboration. Proficient in managing inquiries and maintaining organized workflows to ensure optimal service delivery.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Comprehensive Healthcare
Yakima
07.2025 - Current
- Scheduled appointments and meetings for staff and clients, enhancing communication and organization.
- Assisted team members with administrative tasks and documentation, streamlining processes.
- Coordinated office operations to promote efficient workflow and effective communication.
Customer Service Representative Team Lead
Alaska Airlines
Yakima
07.2023 - 07.2025
- Facilitated smooth check-in and boarding for passengers at Alaska Airlines.
- Performed safety checks on ground support equipment and tools to ensure compliance with operational standards.
- Assisted in directing aircraft during arrival and departure at the terminal.
- Collaborated with team members to coordinate timely operations and enhance service delivery.
- Trained new ramp agents on safety protocols and operational procedures.
Barista
Grizzly Espresso
Yakima
10.2021 - 06.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Attendant Care Provider
DSHS Dept Of Social And Health Services
Yakima
10.2018 - 10.2021
- Delivered compassionate care to patients with disabilities and developmental challenges, fostering a supportive environment.
- Supported clients in daily living activities and personal care to enhance their independence.
- Monitored clients' health and safety needs to ensure a secure living environment.
Education
High School Diploma -
City University of Seattle
Seattle, WASkills
- Customer service
- Team leadership
- Teamwork and collaboration
- Adaptability
- Positive attitude
Languages
Spanish
Limited
Timeline
Office Coordinator
Comprehensive Healthcare
07.2025 - Current
Customer Service Representative Team Lead
Alaska Airlines
07.2023 - 07.2025
Barista
Grizzly Espresso
10.2021 - 06.2023
Attendant Care Provider
DSHS Dept Of Social And Health Services
10.2018 - 10.2021
High School Diploma -
City University of Seattle