Gina Tafoya
Oxnard,CA
Summary
Dynamic and detail-oriented professional with a proven track record in scheduling, production assembly, and customer service. Expertise in compliance and documentation requirements, combined with strong leadership skills, ensures adherence to safety protocols and operational standards. Recognized for maintaining organized work environments and fostering team collaboration while effectively managing financial transactions and enhancing customer experiences. Committed to driving efficiency through innovative problem-solving and strategic decision-making that supports organizational goals.
Overview
10
10
years of professional experience
Work History
Scheduler
Flooring 101
02.2025 - Current
- Developed and maintained project schedules using scheduling software to enhance workflow efficiency.
- Collaborated with teams to identify scheduling conflicts and resolve issues proactively.
- Monitored progress of scheduled tasks, ensuring adherence to deadlines and quality standards.
- Reviewed and corrected installation invoices/billing discrepancies
- Handled customer transactions and payment processing
- Answered multiline phone calls and assisted customers with questions and concerns
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
Cashier/Customer Service
PAQ, INC. / Food 4 Less / Rancho San Miguel Markets
06.2024 - 10.2024
- Assisted customers with inquiries, providing exceptional service and fostering a positive shopping experience.
- Processed transactions efficiently, ensuring accuracy and adherence to cash handling policies.
- Maintained cleanliness and organization of checkout areas, enhancing overall store presentation.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Production Associate
Tesla
04.2023 - 09.2023
- Production line associate
- Assembled components according to specifications, ensuring quality control standards were consistently met.
- Operated machinery and tools effectively, maintaining a safe and organized workspace.
- Collaborated with team members to streamline assembly processes, enhancing overall efficiency.
- Conducted regular inspections of finished products to identify defects and ensure compliance with quality standards.
- Quickly adapted to new production methods and technologies, maximizing efficiency in the assembly process.
Cashier Assistant
Costco Wholesale
11.2020 - 02.2023
- Assisted cashiers with efficient customer checkout operations in a high-volume retail environment
- Maintained merchandise displays and restocked sales floor inventory to company standards
- Monitored inventory levels and organized product stock for accuracy and accessibility
- Supported Return-to-Vendor (RTV) processes by sorting, documenting, and processing damaged or unsellable merchandise
- Provided excellent customer service by assisting members with questions and locating products
- Maintained a clean, organized, and safe work environment
- Processed transactions accurately and efficiently using POS systems.
Store Manager
Metro PCS
01.2016 - 12.2020
- Served as a trusted key holder responsible for opening and closing store operations
- Demonstrated flexibility and reliability while working in multiple high volume retail location
- Managed inventory levels, ensuring optimal stock availability and organization.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted customers with product selection, enhancing overall shopping experience.
- Trained new staff on customer service protocols and company policies.
- Developed promotional displays to maximize product visibility and sales potential.
- Resolved customer inquiries and complaints efficiently, fostering loyalty and satisfaction.
Education
High school diploma -
Pacifica High School
Oxnard, CA06-2013
Skills
- Attention to detail
- Strong work ethic
- Critical thinking
- Customer service
- Effective multitasking
- Schedule coordination
- Telephone etiquette
- Fluent bilingualism (spanish/ english)
- Mechanical assembly
- Fast-paced environment
- Adaptive learning
- Complex Problem-solving
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduler
Flooring 101
02.2025 - Current
Cashier/Customer Service
PAQ, INC. / Food 4 Less / Rancho San Miguel Markets
06.2024 - 10.2024
Production Associate
Tesla
04.2023 - 09.2023
Cashier Assistant
Costco Wholesale
11.2020 - 02.2023
Store Manager
Metro PCS
01.2016 - 12.2020
High school diploma -
Pacifica High School