Overview
Work History
Summary
Skills
Timeline
Generic

Regina Fleming

Greenville,NC

Overview

7
7
years of professional experience

Work History

Front End Manager

REALO DISCOUNT DRUGS
Greenville, NC
03.2024 - Current
  • Processed customer transactions accurately and efficiently, handling cash, credit card payments, and insurance claims
  • Collaborated with pharmacists to verify prescriptions, resolve discrepancies, and ensure compliance with regulations
  • Maintained confidentiality of patient information in accordance with HIPAA regulations
  • Implemented efficient workflow processes that reduced waiting times for customers at the cashier counter by XX%
  • Processed an average of XX transactions per hour during peak periods while maintaining accuracy in cash handling
  • Achieved a XX% reduction in medication dispensing errors through meticulous attention to detail
  • Contributed to a XX% increase in customer satisfaction scores through friendly interactions and prompt resolution of concerns

Customer Service Representative (CSR)

Qurate Retail Group
Greenville, NC
06.2022 - 01.2024
  • Provide assistance to client.
  • Answered phone and assisted customers with change.
  • Maintained up-to-date knowledge of customer account.
  • Explained products and benefit.
  • Confirmed payments, refunds, etc.
  • Resolved payment and order disputes.
  • Provided excellent technical support

Food and Nutrition Services

Vidant Health
Greenville, NC
10.2021 - 05.2022
  • Performs various miscellaneous job related.
  • Starting from cashiering set up of food services kitchen.
  • Serve safe accommodations food prep and serve hot and cold foods.
  • Knowledge of service line setup and temperature requirements.

Phone Customer Service Representative

Focus Services
Greenville, NC
08.2020 - 08.2021
  • Inbound sales customer service representative, answering incoming sales while upselling addition products for spectrum internet, cable, and phone.
  • Take payments discuss products in detail, data entry, build packages, handle and troubleshooting customer issues, provide A+ customer services experience.

Food Prep/Cook/Cashier

Wendy's (Saren Restaurants, Inc.)
Greenville, NC
01.2019 - 08.2021
  • Daily greetings of customers to ensure a welcoming atmosphere.
  • Providing superb customer service while assisting customers with their dining experience.
  • Cash and other payments.
  • Coordinating and assisting co-workers with food orders.
  • Cook and prep food to ensure quality product is being served.

Summary

Self-motivated Front End Manger brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making, and planning strengths. Results-oriented [Job Title] adept at taking on multiple simultaneous responsibilities in dynamic environments. Adaptable and resourceful to apply critical thinking to address obstacles. Driven to analyze and streamline operations, fostering top-quality team performance. Well-organized [Job Title] bringing over [Number] years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management.

Skills

  • Merchandising expertise
  • Employee development and training
  • Performance improvements
  • Design collaboration

Timeline

Front End Manager

REALO DISCOUNT DRUGS
03.2024 - Current

Customer Service Representative (CSR)

Qurate Retail Group
06.2022 - 01.2024

Food and Nutrition Services

Vidant Health
10.2021 - 05.2022

Phone Customer Service Representative

Focus Services
08.2020 - 08.2021

Food Prep/Cook/Cashier

Wendy's (Saren Restaurants, Inc.)
01.2019 - 08.2021
Regina Fleming