Ginger Benfield

• Assist dealers in selecting furniture based on preferences and needs.
• Address customer inquiries and resolve complaints efficiently and professionally.
• Work closely with sales reps and dealers. Give info on furniture delays and delivery. Eta information.
• Track reports and late orders
• Assist with changes/cancelations.
• Assist with pricing inquiries and Market questions.
• Other duties as needed.

Did security checks of visitors coming into hospital. Answered phones, walked visitors to their correct areas of hospital. Visitor check ins/outs. Logged all visitors into computer system, Kept employee vehicle log, and handled petty cash. Other duties as assigned.

• Main duty was order Entry and acknowledgment of orders.
• Answered phones, emails and worked closely with other Customer Service Specialist.
• When Marcal Paper bought out Von Drehle, we worked with customers on making changes to Purchase Orders.

• Worked closely with many leads in the production plant to gain and pass information to Customer Service about late or open orders.
• Assisted with pushing and moving late orders, market orders and rush items.
• Utilized AS400 and other programs to track orders.
• Handled and tracked parts orders and worked with shipping to ensure parts were going out when needed.
• Worked with various managers daily for production needs.
• Other duties as requested.

• Tracked down missing frames, checked on items in spray room, pushed orders from start to finish, kept track and reported on late orders.
• Worked with various plant managers and floor supervisors, attended and took notes in meetings.
• Escalated issues to frame plant managers as needed.
• Constantly tracked feet coming through the spray room.
• Worked with other expediters to track and push late orders.
• Worked on various reports.
• I worked closely with customer service to get updates on orders for customers.
• Flagged and tagged orders as needed for rush orders, and market orders.

• Worked closely with dealers, and sales reps on customer issues, and returns.
• Inputted purchase and parts orders in a timely manner.
• We used the AS400 for most orders, and had another inside database for Upholstery orders.
• We were on a high-volume call system and worked with emails constantly.
• Tracked and maintained order database including editing orders when needed.
• I was the main CSR answering consumer emails, and answered those daily.

• I handled many duties including safe releasing and tracking of our flights (including weather tracking).
• I used various computer programs to assist in releasing, tracking, and closing out flights.
• We had a high volume of calls daily, and I worked closely with flight crews and managers to ensure safe, on time flights.
• I assisted in booking hotel and rental cars when needed and other duties as assigned by the operations manager.
• I was awarded Flight Follower of the year in 2005 and received a letter of commendation with that award.