Ginger Timmons
Valdosta,GA
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Valdosta Orthopedic Associates
Valdosta, Georgia
08.2021 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
Medical Receptionist
AppleCare urgent care
Valdosta, Georgia
10.2020 - 07.2023
- Completed relevant insurance and other claim forms.
- Processed referrals for specialist care when requested by physicians or patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Technical Support Representative
Convergys
Laredo, Texas
01.2014 - 08.2019
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
High School Diploma -
United South High School
Laredo, TX05-2014
Skills
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Communication skills
- Security updates
- Data analysis
- Professionalism
Certification
- Certified nursing assistant
Timeline
Medical Receptionist
Valdosta Orthopedic Associates
08.2021 - Current
Medical Receptionist
AppleCare urgent care
10.2020 - 07.2023
Technical Support Representative
Convergys
01.2014 - 08.2019
High School Diploma -
United South High School