Ginger Witzl
Senoia,GA
Summary
Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
IRA Auditor
Delta Community Credit Union
08.2023 - Current
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Follow established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Pulled reports to ensure accuracy, relevance, and compliance with organizational standards.
Mortgage Loan Funder
Delta Community Credit Union
12.2022 - 08.2023
- Communicated with clients, processing teams and other third parties to achieve prompt loan funding.
- Worked with underwriters and closers to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Imported and maintained mortgage information to Excel spreadsheets for accounting and servicing.
- Documented loan notes with transactions done that mirror information listed on Excel spreadsheet’s.
Deposit Service Agent
Delta Community Credit Union
08.2020 - 12.2022
- Assisted members with opening business accounts, adding and removing authorized signers and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Built and maintained productive relationships with internal coworkers and external Customers to facilitate business success.
- Organize and prioritize daily work in order to maintain productivity and efficiency in Personal Deposits and meet my personal goals.
- Provided exceptional written and oral communication skills needed to ensure member satisfaction.
- Process and preserve confidential documents provided to open business accounts and insure they are uploaded to member records via AX.
- Submit electronic documents via online banking message center and mail hard copies of membership welcome packets to members once the account is opened.
- Able to work within tight deadlines and a fast-paced atmosphere to ensure company success.
Team Lead
Delta Air Lines, Inc
07.2017 - 08.2020
- Performed monthly employee performance appraisals, enacted improvement plans, coordinated disciplinary actions if needed and provided rewards when goals were met or exceeded.
- Established open and professional relationships with team members which improved communication, quickly resolving issues and challenges.
- Provided employee performance statistics to Upper management to track success and challenges within the business unit monthly, quarterly and annually.
- Resolved escalated concerns using professionalism, confidentiality, decision making, problem solving and understanding in all facets of the issue.
- Worked with outside vendors to supply team parties and events as well as order office supplies needed.
- Improved operational procedures to increase efficiency by using strong technical, analytical, problem solving and organization. Provided operational oversight, business development, problem solving and process improvement strategies.
- Exceptional Customer Service skills used to assistance internal agents and external customers.
- Strong administrative support skills, written and orally, used to handle multiple projects simultaneously to organize and follow to completion.
Customer Care, Personal Deposits Specialist & MSA
Delta Community Credit Union
01.2012 - 07.2017
- Provided advice on different Credit Union products and financial options.
- Balanced teller drawers and ATM cash.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts to include IRA’s, completing loan applications and signing up for new services.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05.1995
Skills
- Exceptional Verbal and written communication
- Excellent Customer service
- Expert Planning and Coordination
- Successful Project Management
- Strong organizational and time management skills
- Detail-oriented
- Team building expertise
- Experienced Staff Management
- Skilled problem solver
- Positive and friendly
Timeline
IRA Auditor
Delta Community Credit Union
08.2023 - Current
Mortgage Loan Funder
Delta Community Credit Union
12.2022 - 08.2023
Deposit Service Agent
Delta Community Credit Union
08.2020 - 12.2022
Team Lead
Delta Air Lines, Inc
07.2017 - 08.2020
Customer Care, Personal Deposits Specialist & MSA
Delta Community Credit Union
01.2012 - 07.2017
High School Diploma -
Stockbridge High School
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