Ginger Worthy
Hogansville
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Southtowne Motors of Newnan. Highly adaptable and proactive, I excel in problem-solving and thrive in fast-paced environments, ensuring client satisfaction and seamless event execution. Proven ability to manage multiple tasks while maintaining professionalism and composure.
Overview
17
17
years of professional experience
Work History
Internet Sales Concierge
Southtowne Motors of Newnan
01.2023 - Current
- Provided exceptional customer service to guests, addressing inquiries and resolving issues promptly.
- Addressed customer inquiries with timely and professional responses via phone, email and text communication.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Records Technician
Troup County Sheriff's Office
08.2020 - 01.2023
- Organized and maintained electronic and physical records to ensure compliance with regulatory standards.
- Assisted in training new team members on record-keeping protocols and software applications.
- Responded to requests for information retrieval, ensuring timely access to critical records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
Banquet Server
Great Wolf Lodge
04.2017 - 08.2020
- Delivered exceptional service during high-volume events, enhancing guest satisfaction and experience.
- Anticipated guest needs proactively, demonstrating strong customer service skills in fast-paced environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Event Specialist
InterCall
12.2008 - 04.2017
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
Education
No Degree - Early Childhood Education
Columbus State University
Columbus, GANo Degree - Early Childhood Education
Western Governors University
Salt Lake City, UT01-2027
High School Diploma -
Callaway High School
Hogansville05-2005
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Telephone etiquette
Languages
English
Native or Bilingual
Employee of the Month, Employee of the Quarter, Value System Award
During my tenure at Intercall, I achieved the following awards: Employee of the Month, Employee of the Quarter and Value System Award. I was picked for Employee of the Month due to my willingness to always step in when needed. I also had an exceptional review from one of my clients. If I needed to come in before my shift or stay after, I would to accommodate my customers. My manager chose me as Employee of the Quarter based off my dependability, my quality and my customer satisfaction. I was awarded the Value System Award off of customer trust, productivity and my dedication. The Value System revolved around communication and collaboration services.
Timeline
Internet Sales Concierge
Southtowne Motors of Newnan
01.2023 - Current
Records Technician
Troup County Sheriff's Office
08.2020 - 01.2023
Banquet Server
Great Wolf Lodge
04.2017 - 08.2020
Event Specialist
InterCall
12.2008 - 04.2017
No Degree - Early Childhood Education
Columbus State University
No Degree - Early Childhood Education
Western Governors University
High School Diploma -
Callaway High School