GINO ACEVEZ
Chicago,IL
Summary
Results-driven Assistant Store Director with expertise in employee supervision, team management, and strategic planning. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ASSISTAN STORE DIRECTOR
Jewels Osco
Chicago, IL
01.2018 - Current
- Supervised daily operations to ensure high standards in customer service and product availability.
- Coordinated scheduling for staff to maintain optimal workforce levels during peak hours.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Increased customer satisfaction with attentive service and quick resolution of issues.
Assistant Manager
Mariano's Fresh Market
Chicago, IL
12.2013 - 12.2017
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Led team meetings to communicate goals, address challenges, and share feedback effectively.
- Fostered a positive work environment focused on teamwork, accountability, and continuous improvement.
Assistant Manager
Dominicks Grocery
Chicago, IL
11.2008 - 11.2013
- Streamlined checkout processes, enhancing efficiency and reducing customer wait times.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Some College (No Degree) - Business Management
PURDUE UNIVERSITY
Hammond, INSkills
- Store operations
- Employee supervision
- Team management
- Employee motivation
Certification
INDIANA CERTIFIED BARTENDER
Timeline
ASSISTAN STORE DIRECTOR
Jewels Osco
01.2018 - Current
Assistant Manager
Mariano's Fresh Market
12.2013 - 12.2017
Assistant Manager
Dominicks Grocery
11.2008 - 11.2013
Some College (No Degree) - Business Management
PURDUE UNIVERSITY