Gioavnni Cortez
Norristown,PA
Summary
Dynamic Customer Service Associate with proven success at Wawa, enhancing customer satisfaction through effective problem resolution and team collaboration. Skilled in POS system operation and customer relationship management, I streamlined processes and trained new associates, fostering a culture of excellence and accountability while consistently prioritizing customer needs.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
08.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate assistance to inquiries and concerns.
- Streamlined checkout processes, reducing transaction times and improving overall customer experience.
- Trained new associates on company policies, procedures, and best practices for exceptional service delivery.
- Managed inventory levels, ensuring product availability while minimizing waste through efficient stock control.
- Led daily team meetings to discuss performance metrics, fostering a culture of continuous improvement and accountability.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized customers catering orders for events.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Responded to customers questions with confidence
- Delivered prompt service to prioritize customer needs.
- Create a safe and healthy environment for customers.
- Handled cash, like counting the safe to filling up canisters and handle customers transactions and count the registers.
- Help Customers with any issues with app/ordering.
Education
High School Diploma -
Norristown Area Highschool
Norristown, PA06-2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Customer complaint resolution
- Complex Problem-solving
- Guest services
- Stock replenishment
- Complaint handling
- Customer relationship management (CRM)
- POS system operation
- Product and service solutions
Languages
Spanish
Limited Working
Timeline
Customer Service Associate
Wawa
08.2020 - Current
High School Diploma -
Norristown Area Highschool