Gionna Parsa
St Petersburg
Summary
A highly results-oriented and customer-focused professional with an extensive background in Medical sales, patient care, and customer service. With a deep passion for the healthcare industry, I leverage my expertise to drive sales performance, build and maintain strong client relationships, and contribute to improving patient outcomes. By staying informed on the latest industry trends and medical advancements, I am able to effectively communicate the value of products, address client needs, and provide tailored solutions. My goal is to create a meaningful impact by ensuring both healthcare professionals and patients receive the highest quality of service and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regenerative Health Patient Coordinator/ Office Manager
St Pete Medical Group
10.2024 - Current
- Implemented daily activity monitoring and targeted mentoring to enhance team performance.
- Cultivated strong patient relationships, significantly increasing customer satisfaction.
- Identified customer needs and delivered customized solutions, boosting sales effectively.
- Negotiated payment arrangements with customers to minimize financial losses and maintain positive relationships.
- Monitored advancements in medical terminology and clinic protocols to ensure accurate information delivery.
- Streamlined workflow processes by introducing new procedures that enhanced office efficiency.
Medical Administrative Assistant/ Office Manager
GCPC
05.2024 - 10.2024
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Scientific Research and Lab Assistant
Minnesota State University
01.2022 - 05.2024
- Formulated original research on human gut microbes.
- Recipient of outstanding undergraduate research grant
- Conducted laboratory experiments and analyzed data using R Studio.
- Assisted undergraduate students in microbiology lab courses to enhance learning outcomes.
- Guided students in mastering aseptic techniques and proper laboratory procedures.
Health and Fitness Instructor
Minnesota State University
01.2022 - 04.2024
- Built and established lasting relationships using encouragement and personal support.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Motivated clients to stay committed to preset fitness goals.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
Server and Server Trainer
Apple American Group LLC
01.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Youth Tennis Instructor
Individually
08.2019 - 01.2024
- Guided athletes to enhance performance and promote overall well-being.
- Demonstrated techniques to reinforce tennis skills and introduce new strategies.
- Assessed student abilities to identify areas for improvement and skill development.
- Adjusted coaching methods based on athletes' strengths and weaknesses.
- Communicated with parents to discuss student progress and program details.
Internship
Avera Orthopedic Surgical Department
06.2023 - 09.2023
- Scrub into surgeries and use sterile technique
- Understand the anatomy and medical terminology of surgeries
- Researched and documented surgical procedures, highlighting necessary processes.
College Sports Operation
Fresno Pacific University Sunbird Athletics
08.2021 - 06.2022
- Assisted the athletic department in multiple positions during live game play.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Chiropractor Rehab Specialist
Health Source Chiropractic & Progressive Rehab
01.2021 - 01.2022
- Documented and filed patient health reports and charts.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
- Identified different muscle groups and explained ways to strengthen specific muscles especially regarding spinal improvement.
Lifeguard
City Of Marshall
05.2019 - 09.2021
- - Collaborated closely with team to identify issues and quickest methods for remediation.
- - Participated in weekly training courses to stay up-to-date in water rescue techniques.
- - Monitored behaviors for safety violations and took steps to prevent further violations.
- - Identified emergency situations or potential drownings and entered water for lifesaving measures.
- - Filled out incident and accident reports and submitted to supervisor.
- - Used training and medical supplies to examine injured people and administer first aid or CPR in response to life-threatening situations.
Swimming Lessons Instructor
City Of Marshall
08.2019 - 08.2021
- Encouraged students to build confidence in and out of water by making swimming fun.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Bachelor of Science - Biomedical Sciences & Chemistry
Minnesota State Mankato
Mankato, MN05.2024
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Fresno Pacific University
Fresno, CASkills
- Anatomy and terminology expertise
- Client relationship development
- Healthcare team management
- Medical Sales
- Patient education and care
- Operational oversight
- Financial management
Certification
Licensed CPR, AED, First Aid, and BLS
Timeline
Regenerative Health Patient Coordinator/ Office Manager
St Pete Medical Group
10.2024 - Current
Medical Administrative Assistant/ Office Manager
GCPC
05.2024 - 10.2024
Internship
Avera Orthopedic Surgical Department
06.2023 - 09.2023
Scientific Research and Lab Assistant
Minnesota State University
01.2022 - 05.2024
Health and Fitness Instructor
Minnesota State University
01.2022 - 04.2024
College Sports Operation
Fresno Pacific University Sunbird Athletics
08.2021 - 06.2022
Chiropractor Rehab Specialist
Health Source Chiropractic & Progressive Rehab
01.2021 - 01.2022
Server and Server Trainer
Apple American Group LLC
01.2020 - 04.2024
Youth Tennis Instructor
Individually
08.2019 - 01.2024
Swimming Lessons Instructor
City Of Marshall
08.2019 - 08.2021
Lifeguard
City Of Marshall
05.2019 - 09.2021
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Fresno Pacific University
Bachelor of Science - Biomedical Sciences & Chemistry
Minnesota State Mankato
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