Hi, I’m
Giovana Gatica
Lombard,IL
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
years of professional experience
1
Certification
Work History
PF Changs Restaurant
Server
05.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Starbucks
Barista
03.2022 - 06.2023
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
College of DuPageGlen Ellyn, IL
Associate of Arts from Graphic Design
08-2026
University Overview
- GPA3.5
Downers Grove South High SchoolDowners Grove, IL
High School Diploma
05-2023
University Overview
- GPA3.5
Technology Center of DuPageAddison, IL
No Degree from Medical Assisting
05-2023
University Overview
- Awarded Medical Assisting Certification
- GPA3.6
- Ranked in Top 25% of class
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Team collaboration
- Sales expertise
- Sales techniques
- Service prioritization
Certification
- Certified SerSafe Food Handler
- Certified SerSafe Alcohol Program
Languages
Spanish
Professional Working
Timeline
Server
PF Changs Restaurant
05.2024 - Current
Barista
Starbucks
03.2022 - 06.2023
College of DuPage
Associate of Arts from Graphic Design
Downers Grove South High School
High School Diploma
Technology Center of DuPage
No Degree from Medical Assisting
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