Giovana Lopez

• Managed sensitive patient information with strict adherence to HIPAA guidelines,
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Supervised team of cashiers ensuring adherence to company policies. I also managed customer returns in a effective manner and resolved complaints.

As a lead scan coordinator I worked with prices and kept the integrity of the store to maintain uphold on the stores prices. I worked alongside vendors and managers to work with producing signs and advertising for the company