Giovani Cortes
St Petersburg,FL
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
AT&T
09.2024 - Current
- Greet customers and see what they need help with
- See if customers qualify for any promotions going on or upgrade
- Hit sales goals
- Build a clientele
- Be up to date with the latest phone and features
Sales Agent
Hertz
08.2023 - 09.2024
- Processed Customers reservations
- Make sure customers have everything they need for their rental
- Sale customers products
- Hit location goals for upgrades and selling products
- Build a connection with the customer so they come rent with us again
Mobile expert
Celltronix
08.2022 - 08.2023
- Sold phones and service plans
- Informed customers about the devices and promotions going on
- Hit goals
Admin
Castillo Insurance consulting
06.2020 - 11.2022
- I receive and make calls to customers and other insurance companies
- Data entry; AMP, Quote Rush, Excel
- Managed social media with Hoot Sweet
- Provided professional assistance to agent
Pack and sort flow
Amazon
04.2021 - 06.2022
- Company Overview: fullfilment center
- My job was to pack, rebin and induct orders nice and fast to meet my rates which then we would all meet customer demand
- Would always meet my rates and have good numbers
- Fullfilment center
Junior Customer Service Representative
Hillsborough County Pet Resources Center
11.2019 - 01.2020
- Used Office equipment and software to receive customers
- Responded to customer request, complaints, document needs
- Updated customer records
- Demonstrated exemplary customer service
- Animal in-take
Education
High school diploma -
King high school
01.2020
Some College (No Degree) - Business
ST Petersburg College
St PetersburgSkills
- Bilingual
- Fast and reasonable
- Willingness to learn
- Hard worker
- Great communication skills
- Microsoft certified
- Upselling
- Stocking and receiving
- Multi-tasking strength
- Sales expertise
- Customer engagement
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Written and oral communication skills
- Sales goals attainment
References
- Tabatha Harris, (520) 420-6602, Manager at Celltronix
- Cristina Castillo, (305) 333-5302, Manager and owner of Castillo Insurance consulting
- Zachary Bayless, (740) 506-6401, Manager at Amazon
- Wesley Hertz, (813) 508-0718, Manager at Hertz
- Brittany Levinr, (410) 805-2163, Manager at Hertz
- Lisa, (216) 903-8244, Night Manager at Hertz
Activities
- Travel and learn new things
- Volunteered at church events during high school
Affiliations
I love to travel and I have been to 17 states and 3 countries so far but cant wait to go to more !
Accomplishments
- Employee of the year at Castillo Insurance Consulting
- Packer of the month twice at Amazon
- Top 1 seller of the month 4 times at Hertz
- Number seller at my store every month and in the top 5 for the whole west coast of Florida each month for AT&T
Certification
- Microsoft certified since 2017
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
AT&T
09.2024 - Current
Sales Agent
Hertz
08.2023 - 09.2024
Mobile expert
Celltronix
08.2022 - 08.2023
Pack and sort flow
Amazon
04.2021 - 06.2022
Admin
Castillo Insurance consulting
06.2020 - 11.2022
Junior Customer Service Representative
Hillsborough County Pet Resources Center
11.2019 - 01.2020
High school diploma -
King high school
Some College (No Degree) - Business
ST Petersburg College
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