Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shekel Miah

Paterson,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of post-secondary education
3
3
years of professional experience

Work History

Sales Associate

Floor & Decor
Wayne, New Jersey
01.2024 - Current
  • Achieved high customer satisfaction by providing professional and friendly service.
  • Resolved customer concerns efficiently, ensuring a positive shopping experience.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Educated customers about flooring installation and maintenance options.
  • Processed cash, credit, and debit transactions accurately using POS systems.
  • Assisted with inventory counts and stock replenishment.
  • Addressed customer complaints professionally to resolve issues effectively. in a professional manner.
  • Participated in training programs to enhance product knowledge and sales skills.

Education

Bachelor's Degree - Information Technology

William Paterson University
Wayne, NJ
06.2025 - 08.2026

Skills

  • Customer Service
  • Inventory Management
  • Product knowledge
  • Client account management
  • Problem Resolution
  • Attention to Detail
  • Time Management
  • Customer engagement
  • Communication and Interpersonal Skills
  • Team collaboration

Additional Information

Strong computer and technology skills, Ability to work evenings, weekends, and holidays, Bilingual (Bengali), Reliable, adaptable, and quick learner

Timeline

Bachelor's Degree - Information Technology

William Paterson University
06.2025 - 08.2026

Sales Associate

Floor & Decor
01.2024 - Current
Shekel Miah