Giovanni Clarke-Reid
Atlanta,GA
Summary
Dynamic professional with a strong work ethic and proven customer service skills, previously at HomeOwners Advantage. Adept at enhancing guest experiences and building relationships, while effectively solving problems. Experienced in cash handling and data entry, consistently ensuring satisfaction and operational efficiency. Committed to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Concierge
HomeOwners Advantage
11.2023 - 05.2024
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
- Coordinated package retrieval and distribution of packages to residents. On average we received about 200 to 300 daily, including weekends.
Medical Assistant
Viral Solutions
08.2022 - 06.2023
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Tested 500 to 600 students and staff daily, servicing on average 2 to 3 schools per day.
Sales Assistant
Dick Sporting Goods
11.2021 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Encouraged credit card applications for customers by detailing benefits of getting store credit card.
- Customers with credit card on average save about 10% off their purchases. Staff were encourage to get at least 1 credit application.
Sales Associate
TJX Companies, Marshalls
09.2018 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Education
Associate of Business Administration -
Georgia State University
Atlanta, GA05-2027
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Data entry
- Reliable team player
- Cash handling
- Sales presentations
- Closing techniques
Timeline
Concierge
HomeOwners Advantage
11.2023 - 05.2024
Medical Assistant
Viral Solutions
08.2022 - 06.2023
Sales Assistant
Dick Sporting Goods
11.2021 - 06.2022
Sales Associate
TJX Companies, Marshalls
09.2018 - 07.2021
Associate of Business Administration -
Georgia State University
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