Giovanni Fonseca Herrera
Buena Park,CA
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Metros Pcs and other leading companies. Excelled in enhancing customer satisfaction and streamlining inventory processes, demonstrating exceptional problem-solving and relationship-building skills. Achieved significant improvements in efficiency and customer loyalty through dedication and a flexible approach to challenges.
Overview
5
5
years of professional experience
Work History
Sales Associate
Metros Pcs
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Delivery Driver
Hardin Honda
11.2022 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Security Officer
Allied Universal Security Services
10.2021 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Associate
Home Depot
02.2020 - 10.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cashier and Cook
Taco Bell
06.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Buena Park High School
Buena Park, CA05.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Flexible Schedule
- Stocking and Receiving
Languages
English
Native or Bilingual
Timeline
Sales Associate
Metros Pcs
04.2024 - Current
Delivery Driver
Hardin Honda
11.2022 - 09.2023
Security Officer
Allied Universal Security Services
10.2021 - 09.2022
Associate
Home Depot
02.2020 - 10.2021
Cashier and Cook
Taco Bell
06.2019 - 06.2020
High School Diploma -
Buena Park High School
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