Dynamic Shift Leader with proven strengths in problem-solving and team collaboration. Focused on providing exceptional customer service and overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
07.2020 - 09.2025
Supervised daily operations to ensure quality and efficiency of service.
Trained and mentored new team members on procedures and customer service standards.
Monitored compliance with health and safety regulations during daily operations.
Resolved customer complaints promptly, maintaining high levels of customer loyalty.
Store Associate
Sam's Club
02.2019 - 06.2020
Assisted customers with product inquiries and service needs to enhance shopping experience.
Maintained organized merchandise displays to optimize product visibility and accessibility.
Operated cash register efficiently, handling transactions accurately and promptly.
Collaborated with team members to restock shelves and ensure inventory accuracy.