Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Jimenez

Ontario,California

Summary

Dynamic Shift Leader with proven strengths in problem-solving and team collaboration. Focused on providing exceptional customer service and overall customer satisfaction.

Overview

7
7
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
07.2020 - 09.2025
  • Supervised daily operations to ensure quality and efficiency of service.
  • Trained and mentored new team members on procedures and customer service standards.
  • Monitored compliance with health and safety regulations during daily operations.
  • Resolved customer complaints promptly, maintaining high levels of customer loyalty.

Store Associate

Sam's Club
02.2019 - 06.2020
  • Assisted customers with product inquiries and service needs to enhance shopping experience.
  • Maintained organized merchandise displays to optimize product visibility and accessibility.
  • Operated cash register efficiently, handling transactions accurately and promptly.
  • Collaborated with team members to restock shelves and ensure inventory accuracy.

Education

Associate of Science - Respiratory Therapy

Mt. San Antonio College
Walnut, CA
07-2026

Bachelor of Science - Kinesiology

California State Polytechnic University, Pomona
Pomona, CA
05-2023

Skills

  • Strong verbal and written communication
  • Creative problem solving
  • Customer service focus
  • Positive attitude
  • Cash handling

Timeline

Shift Leader

Dunkin' Donuts
07.2020 - 09.2025

Store Associate

Sam's Club
02.2019 - 06.2020

Associate of Science - Respiratory Therapy

Mt. San Antonio College

Bachelor of Science - Kinesiology

California State Polytechnic University, Pomona