Giovanni Mendoza
Houston,Texas
Summary
Seasoned Manager with a proven track record at Walgreens, enhancing customer satisfaction scores to over 85% and spearheading customer loyalty initiatives. Expert in operational management and Microsoft Office Suite, I excel in staff development and project resolution, significantly improving process efficiencies and team performance. Currently pursuing a Bachelor's degree in Finance to further strengthen my analytical and strategic decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Walgreens
10.2021 - 12.2024
- Delivered outstanding customer service, promptly addressing customer inquiries and maintaining a customer satisfaction score (NPS) consistently above 85%, up from 60%
- Drove customer acquisition initiatives by consistently enrolling 8-15 customers per month into Walgreens' credit card program, supporting increased customer loyalty and revenue generation
- Implemented process improvements in inventory control and stock replenishment, reducing stock discrepancies by 15%
- Conducted coaching sessions to strengthen employee skills, improve accuracy, and promote a high-performance work environment
- Collaborated with store leadership and third-party partners to ensure smooth operations and timely task execution
- Identified and implemented process improvements to optimize workflows and enhance overall efficiency
Money Service Associate / Online Grocery Pickup
Walmart
05.2019 - 11.2021
- Assisted customers with financial transactions, including bill payments, check cashing, and money orders, ensuring accurate and efficient processing
- Balanced cash drawers daily, maintaining detailed transaction records and ensuring a consistent error-free reconciliation process
- Efficiently fulfilled customer orders by accurately selecting and scanning items, achieving a 20% improvement in order accuracy
- Provided exceptional customer service by delivering completed orders directly to customers' vehicles, ensuring a smooth and positive interaction during the handoff
- Customer Dispensing: Provide exceptional service by delivering completed orders directly to customers' vehicles, ensuring accuracy, speed, and a positive interaction during the handoff
Education
Bachelor of Science - Finance
University of Houston
Houston05.2026
Minor - Accounting
University of Houston
Houston, TX05-2026
Skills
- Staff Management
- Staff Development
- Project Management
- Project Resolution
- Operational Management
- Microsoft Office Suite
Certification
- Microsoft Powerpoint Certified
- Microsoft Word Certified
- Real Estate Agent License
Timeline
Manager
Walgreens
10.2021 - 12.2024
Money Service Associate / Online Grocery Pickup
Walmart
05.2019 - 11.2021
Bachelor of Science - Finance
University of Houston
Minor - Accounting
University of Houston
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