
Dynamic and detail-oriented professional with extensive experience at Gaylord Rockies Resort, excelling in customer service and event coordination. Bilingual in English and Spanish, adept at conflict resolution and fostering positive guest experiences. Proven ability to manage high-pressure situations while maintaining a welcoming atmosphere and ensuring satisfaction.
• Provided exceptional banquet service for large events, including weddings, corporate gatherings, and private parties.
• Coordinated with kitchen staff and event organizers to ensure seamless service and timely food delivery.
• Managed guest requests and inquiries during events, ensuring a smooth and enjoyable experience.
• Trained and mentored new staff on banquet service procedures, including proper setup, service techniques, and customer interaction.