Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanni Payan

Brighton,United States

Summary

Dynamic and detail-oriented professional with extensive experience at Gaylord Rockies Resort, excelling in customer service and event coordination. Bilingual in English and Spanish, adept at conflict resolution and fostering positive guest experiences. Proven ability to manage high-pressure situations while maintaining a welcoming atmosphere and ensuring satisfaction.

Overview

9
9
years of professional experience

Work History

Barista

Gaylord Rockies Resort
Aurora, CO
07.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Banquet Server

Gaylord Rockies Resort
Colorado
07.2021 - Current

• Provided exceptional banquet service for large events, including weddings, corporate gatherings, and private parties.

• Coordinated with kitchen staff and event organizers to ensure seamless service and timely food delivery.

• Managed guest requests and inquiries during events, ensuring a smooth and enjoyable experience.

• Trained and mentored new staff on banquet service procedures, including proper setup, service techniques, and customer interaction.

Medical Assistant

Salud Family Health Centers
Brighton, CO
08.2016 - 04.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

Medical Assistant

NIMAA (National Institute For Medical Assistant)
Fort Lupton, CO
06.2016

High School Diploma -

Brighton High School
Brighton, CO
05.2015

Skills

  • Bilingual (English & Spanish)
  • Attention to Detail
  • Customer Service Excellence
  • Time management
  • Multitasking
  • Conflict resolution
  • Communication Skills
  • Set-up and Breakdown of Event Spaces
  • Adaptability in Fast-Paced Environments

Timeline

Barista

Gaylord Rockies Resort
07.2021 - Current

Banquet Server

Gaylord Rockies Resort
07.2021 - Current

Medical Assistant

Salud Family Health Centers
08.2016 - 04.2021

Medical Assistant

NIMAA (National Institute For Medical Assistant)

High School Diploma -

Brighton High School
Giovanni Payan