Giovanni Ramirez
Altamonte Springs,FL
Summary
Hard working college student with a passion for the video game industry, as well as the world of mixology. Excellent at memorizing complex recipes while staying up to date on new bartending skills and trends. Passionate about helping others and providing excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
10.2023 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Sales Associate
Dolce Vita Men's
01.2023 - 05.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server/Bartender
Red Lobster
01.2022 - 12.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate
Hobby Lobby
08.2021 - 12.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved or exceeded company-defined sales quotas.
Party Host
Fast Lane Entertainment
09.2019 - 07.2021
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
Education
Bachelor of Science - Video Game Development
Full Sail University
Winter Park, FL03.2026
Bachelor of Science - Computer Science
University of Arkansas Fort Smith
Fort Smith, ARNo Degree - General Studies
Crowder College
Neosho, MOHigh School Diploma -
Har-Ber High School
Springdale, ARSkills
Preparing garnishes
Attentive service
Blending techniques
Measurement accuracy
Sales Promotion
Wine and liquor knowledge
Quality Control Standards
Cash handling expertise
Taking inventory
Cash Handling
Customer Service
Suggestive Selling
POS System proficiency
Advanced Bartending Techniques
Staff Training and Supervision
Drink Pairing Knowledge
Expert Mixology
Certification
Java
HTTP/PHP/CSS
Languages
Spanish
Native or Bilingual
Timeline
Head Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
10.2023 - Current
Sales Associate
Dolce Vita Men's
01.2023 - 05.2023
Server/Bartender
Red Lobster
01.2022 - 12.2022
Sales Associate
Hobby Lobby
08.2021 - 12.2021
Party Host
Fast Lane Entertainment
09.2019 - 07.2021
Bachelor of Science - Video Game Development
Full Sail University
Bachelor of Science - Computer Science
University of Arkansas Fort Smith
No Degree - General Studies
Crowder College
High School Diploma -
Har-Ber High School
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