Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Giovanni Ramirez

Orlando,FL

Summary

Hard working college student with a passion for the video game industry, as well as the world of mixology. Excellent at memorizing complex recipes while staying up to date on new bartending skills and trends. Passionate about helping others and providing excellent customer service.

Overview

6
years of professional experience
1
Certification

Work History

Universal Orlando

Toothsome Chocolate Emporium - Food Runner
03.2025 - Current

Job overview

  • Delivered exceptional food service by efficiently coordinating with kitchen staff and servers.
  • Ensured timely and accurate order delivery to enhance customer satisfaction during peak hours.
  • Maintained cleanliness and organization of dining areas to uphold restaurant standards.
  • Collaborated with team members to optimize workflow, reducing wait times for guests.
  • Assisted in training new staff on service protocols and menu knowledge for improved efficiency.
  • Implemented best practices for food presentation, contributing to overall dining experience quality.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

T.G.I. FRIDAY'S - Bar & Restaurant

Head Bartender
10.2023 - 07.2024

Job overview

  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.

Dolce Vita Men's

Sales Associate
01.2023 - 05.2023

Job overview

  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Red Lobster

Server/Bartender
01.2022 - 12.2022

Job overview

  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Black Bean Deli

Front of House Employee
07.2024 - 02.2025

Job overview

  • Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Monitored cleanliness and presentation of public areas, adhering to health and safety regulations.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Trained new team members on service protocols and operational standards.

Hobby Lobby

Sales Associate
08.2021 - 12.2021

Job overview

  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved or exceeded company-defined sales quotas.

Fast Lane Entertainment

Party Host
09.2019 - 07.2021

Job overview

  • Planned parties according to customer specifications.
  • Led creative games and activities to engage and entertain guests during events.
  • Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.

Education

Full Sail University

Bachelor of Science from Video Game Development
03.2026

University Overview

University of Arkansas Fort Smith

Bachelor of Science from Computer Science

University Overview

  • Professional Development: Data Structures
  • Academic Challenge Scholarship Recipient

Crowder College

No Degree from General Studies

University Overview

  • Camp Scholarship Scholarship Recipient

Har-Ber High School

High School Diploma

University Overview

Skills

  • Preparing garnishes

  • Attentive service

  • Blending techniques

  • Measurement accuracy

  • Sales Promotion

  • Wine and liquor knowledge

  • Quality Control Standards

  • Cash handling expertise

  • Taking inventory

  • Cash Handling

  • Customer Service

  • Suggestive Selling

  • POS System proficiency

  • Advanced Bartending Techniques

  • Staff Training and Supervision

  • Drink Pairing Knowledge

  • Expert Mixology

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Certification

  • Java

  • HTTP/PHP/CSS

Languages

Spanish
Native or Bilingual

Timeline

Toothsome Chocolate Emporium - Food Runner
Universal Orlando
03.2025 - Current
Front of House Employee
Black Bean Deli
07.2024 - 02.2025
Head Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
10.2023 - 07.2024
Sales Associate
Dolce Vita Men's
01.2023 - 05.2023
Server/Bartender
Red Lobster
01.2022 - 12.2022
Sales Associate
Hobby Lobby
08.2021 - 12.2021
Party Host
Fast Lane Entertainment
09.2019 - 07.2021
Full Sail University
Bachelor of Science from Video Game Development
University of Arkansas Fort Smith
Bachelor of Science from Computer Science
Har-Ber High School
High School Diploma
Crowder College
No Degree from General Studies
Giovanni Ramirez