Hard working college student with a passion for the video game industry, as well as the world of mixology. Excellent at memorizing complex recipes while staying up to date on new bartending skills and trends. Passionate about helping others and providing excellent customer service.
Hi, I’m
Giovanni Ramirez
Orlando,FL
Summary
Overview
6
years of professional experience
1
Certification
Work History
Universal Orlando
Toothsome Chocolate Emporium - Food Runner
03.2025 - Current
Job overview
- Delivered exceptional food service by efficiently coordinating with kitchen staff and servers.
- Ensured timely and accurate order delivery to enhance customer satisfaction during peak hours.
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Collaborated with team members to optimize workflow, reducing wait times for guests.
- Assisted in training new staff on service protocols and menu knowledge for improved efficiency.
- Implemented best practices for food presentation, contributing to overall dining experience quality.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
T.G.I. FRIDAY'S - Bar & Restaurant
Head Bartender
10.2023 - 07.2024
Job overview
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Dolce Vita Men's
Sales Associate
01.2023 - 05.2023
Job overview
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Red Lobster
Server/Bartender
01.2022 - 12.2022
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Black Bean Deli
Front of House Employee
07.2024 - 02.2025
Job overview
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Monitored cleanliness and presentation of public areas, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new team members on service protocols and operational standards.
Hobby Lobby
Sales Associate
08.2021 - 12.2021
Job overview
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved or exceeded company-defined sales quotas.
Fast Lane Entertainment
Party Host
09.2019 - 07.2021
Job overview
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
Education
Full Sail University
Bachelor of Science from Video Game Development
03.2026
University Overview
University of Arkansas Fort Smith
Bachelor of Science from Computer Science
University Overview
- Professional Development: Data Structures
- Academic Challenge Scholarship Recipient
Crowder College
No Degree from General Studies
University Overview
- Camp Scholarship Scholarship Recipient
Har-Ber High School
High School Diploma
University Overview
Skills
Preparing garnishes
Attentive service
Blending techniques
Measurement accuracy
Sales Promotion
Wine and liquor knowledge
Quality Control Standards
Cash handling expertise
Taking inventory
Cash Handling
Customer Service
Suggestive Selling
POS System proficiency
Advanced Bartending Techniques
Staff Training and Supervision
Drink Pairing Knowledge
Expert Mixology
Certification
Java
HTTP/PHP/CSS
Languages
Spanish
Native or Bilingual
Timeline
Toothsome Chocolate Emporium - Food Runner
Universal Orlando
03.2025 - Current
Front of House Employee
Black Bean Deli
07.2024 - 02.2025
Head Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
10.2023 - 07.2024
Sales Associate
Dolce Vita Men's
01.2023 - 05.2023
Server/Bartender
Red Lobster
01.2022 - 12.2022
Sales Associate
Hobby Lobby
08.2021 - 12.2021
Party Host
Fast Lane Entertainment
09.2019 - 07.2021
Full Sail University
Bachelor of Science from Video Game Development
University of Arkansas Fort Smith
Bachelor of Science from Computer Science
Har-Ber High School
High School Diploma
Crowder College
No Degree from General Studies