Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Vicci

Miramar,FL

Summary

Dynamic and driven Sales Director with 10+ years of sales experience and 4+ years in leadership roles. Skilled in guiding large remote teams to exceed sales KPIs in the health insurance sector. Adept at creating strategic sales plans, enhancing team performance, and fostering a culture of achievement and continuous improvement. Fluent in English and Spanish with a strong focus on building transparent and effective teams.

Overview

4
4
years of professional experience

Work History

Director of Sales and Operations

HPOne
03.2024 - Current
  • Remote team comprising 100+ sales agents, 10+ supervisors, and 3 managers, driving them to surpass sales KPIs.
  • Implement strategic initiatives to boost team performance and operational efficiency using data-driven insights.
  • Enhance team morale and culture through personalized engagement and robust communication strategies.
  • Foster transparent work environment, facilitating continuous learning and professional growth for all team members.
  • Led the seamless integration of over 100 sales professionals into HPone post-acquisition, preserving key talent and maintaining operational continuity.

Director of Sales and Operations

Healthinsurance.com
07.2022 - 03.2024
  • Responsible for 150+ in office agents, 6+ supervisors, & 2 Managers while providing guidance, coaching and support to consistently hit KPI's.
  • Established ambitious sales targets, managed deployment strategies, and implemented systems and procedures to increase sales.
  • Cultivated a competitive, goal-oriented sales team.
  • Oversaw staffing, orientation, and professional development of Sales Agents and Sales Leaders.

Sales Manager

Healthinsurance.com
04.2021 - 07.2022
  • Managed a dynamic team of 4 supervisors and 60-80 agents, ensuring all members met or exceeded company sales targets.
  • Conducted weekly one-on-one and team meetings to review performance, set expectations, and encourage continuous development.
  • Collaborated closely with HR to maintain compliance with company protocols and standards.
  • Played a pivotal role in the recruitment and training of new sales talent, enhancing the team's capabilities and performance.
  • Weekly Team Meetings to ensure team building experiences, go over important key metrics and company updates, and answer any questions/concerns to promote a transparent work environment

Sales Supervisor

HealthInsurance.com
10.2020 - 04.2021
  • Supervised and trained over 20 newly licensed sales agents, guiding them through complex product portfolios and sales strategies.
  • Led daily team meetings and training sessions to ensure consistent performance and adherence to sales protocols.
  • Assisted agents with technological solutions and strategies to optimize client interactions and sales conversions.
  • Assist agents in answering questions and/or providing coaching to ensure they understand all products and services with a strong knowledge of policies and procedures.
  • Review, measure, analyze agents sales activities to company sales standards.

Sales Agent

Healthinsurance.com
06.2020 - 10.2020
  • Engaged with clients to promote and sell Medicare Advantage, supplement, and PDP products across the United States.
  • Utilized Salesforce.com to track client interactions, manage sales processes, and achieve sales targets.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
2015

BBA - Marketing

Florida International University
Miami, FL

Skills

  • Strategic Sales Management
  • Team Leadership and Training
  • Performance Analysis and Coaching
  • Business Process Outsourcing (BPO)
  • Healthcare Industry Knowledge
  • Proficient in Salesforcecom, InContact, Five9
  • Bilingual: English and Spanish

Timeline

Director of Sales and Operations

HPOne
03.2024 - Current

Director of Sales and Operations

Healthinsurance.com
07.2022 - 03.2024

Sales Manager

Healthinsurance.com
04.2021 - 07.2022

Sales Supervisor

HealthInsurance.com
10.2020 - 04.2021

Sales Agent

Healthinsurance.com
06.2020 - 10.2020

Associate of Arts -

Broward College

BBA - Marketing

Florida International University

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Giovanni Vicci