Giovanni Zavala
Austin
Summary
Dynamic Cashier Team Lead at HEB Grocery Store with proven expertise in cashier training and team leadership. Recognized for enhancing team performance through effective mentoring and communication. Skilled in POS systems and problem-solving, consistently delivering exceptional customer engagement and operational efficiency. Committed to fostering a positive work environment and optimizing workflows.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
HEB Grocery Store
04.2022 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Akins Early College High School
Austin, TX05-2023
Skills
- Cashier training
- Cash register operation
- POS systems
- Positive attitude
- Time management
- Workflow optimization
- Problem-solving
- Adaptability and dependability
- Team leadership
- Clear communication
- Customer engagement
- Team management
Affiliations
- YearUp United
Timeline
Cashier Team Lead
HEB Grocery Store
04.2022 - Current
High School Diploma -
Akins Early College High School
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