Giovanni Cortes
The Bronx,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specialist
Con Edison
02.2023 - Current
- Engaged with customers to build business relationships.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Gathered, organized and input information into digital database.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Generated reports detailing findings and recommendations.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
Manager
T-Mobile
08.2012 - 08.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Retail Sales Associate
T-Mobile
09.2009 - 07.2012
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2010
Associate of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2008
Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Sales and Marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Agile, Con Edison - May 2023
Timeline
Specialist
Con Edison
02.2023 - Current
Manager
T-Mobile
08.2012 - 08.2022
Retail Sales Associate
T-Mobile
09.2009 - 07.2012
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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