Giovanny Moreno
Laurel Hill
Summary
Dynamic Sales Associate excelling in customer service and relationship building. Proven track record of exceeding sales targets while fostering customer loyalty through effective problem-solving.
Results-oriented manager with a focus on enhancing customer experiences through effective training and collaboration. Skilled in streamlining operations and resolving conflicts to drive team success and achieve sales goals.
Dedicated sales professional with a strong background in product sales and customer engagement. Recognized for exceptional interpersonal skills and ability to build lasting relationships that enhance client satisfaction and drive repeat business.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Zt Motors Of Fort Walton Beach
Fort Walton Beach, FL
04.2022 - Current
- Assisted customers in selecting vehicles, enhancing overall shopping experience.
- Demonstrated product knowledge to address customer inquiries effectively.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Processed transactions accurately, ensuring compliance with company policies.
- Resolved customer complaints swiftly, fostering loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Manager
Chipotle
Hampton, VA
07.2020 - 04.2022
- Led team in delivering exceptional customer experiences through effective training and mentoring.
- Streamlined operational workflows, enhancing efficiency and reducing service time during peak hours.
- Implemented inventory management processes to minimize waste and optimize supply chain operations.
- Developed staff schedules to ensure adequate coverage while maintaining labor cost efficiency.
- Monitored food safety standards, ensuring compliance with health regulations and company policies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved safety procedures to create safe working conditions for workers.
Server
Saigon Cafe
Duluth, GA
01.2018 - 06.2020
- Delivered exceptional customer service, addressing guest inquiries and ensuring satisfaction.
- Managed order accuracy and timeliness during high-volume service periods.
- Trained new staff on menu items, service protocols, and restaurant procedures.
- Collaborated with kitchen staff to streamline order preparation and enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Relationship building
- Outgoing personality
- Flexible schedule
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Professional demeanor
- Upselling
- Sales training
- Sales development
- Negotiation tactics
- Cold calling
- Friendly and outgoing
- Customer engagement
- Exceeds sales goals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Sales Associate
Zt Motors Of Fort Walton Beach
04.2022 - Current
Manager
Chipotle
07.2020 - 04.2022
Server
Saigon Cafe
01.2018 - 06.2020
High School Diploma -
Berkmar High School