Girum Gena
Silver Spring,MD
Overview
23
23
years of professional experience
Work History
Passenger Service Agent
Swissport USA
01.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Trnansportion
Self Employed
07.2017 - 03.2023
- Self-motivated, with a strong sense of personal responsibility transporting customer from A to B
- Proven ability to learn quickly and adapt to new situations.
Customer Service and Cashier
Atlantic Services Group
04.2013 - 01.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Legal Advisor
Cleopetra Industrial Trading
04.2010 - 01.2013
- Directed and supported staff with business registrations and other legal requirements.
- Collaborated with human resources and outside counsel to protect company from legal claims.
- Offered in-house training to company personnel on relevant aspects of law.
- Developed compliance best practices for company.
Public Prosecutor
Federl Firest Instant Court
02.2008 - 04.2010
- Analyzed police investigation documents and prepare legal charge against suspected criminal offender
- present the charge to the represented court for the peroxiding
- were there is nesessearly reason is there conduct a cros examination .
Police Officer
Addis Ababa City Police Force
01.2001 - 05.2005
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Education
No Degree - Cyber Security
Motgomory Collage
Maryland 11.2021
Bachelor of Law - Law
New Generation University Collage
Addis Ababa , Ethiopia 06.2008
Skills
- Process Payments
- Pre-Boarding Checking
- VIP Support
- Cash Management
Languages
Amharic
Native or Bilingual
Timeline
Passenger Service Agent
Swissport USA
01.2023 - Current
Trnansportion
Self Employed
07.2017 - 03.2023
Customer Service and Cashier
Atlantic Services Group
04.2013 - 01.2016
Legal Advisor
Cleopetra Industrial Trading
04.2010 - 01.2013
Public Prosecutor
Federl Firest Instant Court
02.2008 - 04.2010
Police Officer
Addis Ababa City Police Force
01.2001 - 05.2005
No Degree - Cyber Security
Motgomory Collage
Bachelor of Law - Law
New Generation University Collage
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