Gisela Fernandez
Douglasville,GA
Summary
Driven lifelong learner with a proven track record of enhancing client and workplace satisfaction through effective communication and exceptional customer service. Mastered schedule management and educational assistance, significantly improving service processes. Demonstrating a calm and patient demeanor, ensuring high-quality, personalized client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self-employeed
07.2022 - 07.2024
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
Customer Service Coordinator
Marshalls
09.2019 - 02.2021
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service utilizing prompt problem-solving.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Certification - Cosmetology
Paul Mitchell The School of Charlotte
Charlotte, NC06.2022
Bacheleor's Degree - Human Resource Management
Georgia Southern University
Statesboro, GA05.2019
High School Diploma -
Statesboro High School
Statesboro, GA05.2015
Skills
- Social support
- Schedule Management
- Small Group Instruction
- Activity Oversight
- Teacher Support
- Educational assistance
- Group and individual instruction
- Effective Communication
- Emotional Support
Certification
Paraprofessional License
Timeline
Cosmetologist
Self-employeed
07.2022 - 07.2024
Customer Service Coordinator
Marshalls
09.2019 - 02.2021
Certification - Cosmetology
Paul Mitchell The School of Charlotte
Bacheleor's Degree - Human Resource Management
Georgia Southern University
High School Diploma -
Statesboro High School
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
Brandon DixsonBrandon Dixson
Warehouse Technician at PepsiCoWarehouse Technician at PepsiCo