Gisela Romero
Pittsburg,Ca
Summary
Enthusiastic individual dedicated to understanding processes from foundational levels to ensure comprehensive knowledge before advancing.
Overview
1
1
Certification
17
17
years of professional experience
Work History
General Manager
Local Kitchens, Lafayette
03.2023 - Current
- Administrative work / Kitchen work
- Coordinated staff appointment schedules to optimize team availability
- Facilitated hiring interviews for open positions to build a strong team
- Managed financial planning for operations to ensure budget adherence
- Processed purchase orders for inventory
- Conducted inventory checks regularly
- Create and edit Prep list, check list etc..
- Operated point-of-sale system efficiently
- Received and processed incoming orders
- Generated invoices for client services
- Excellent Customer Service
- Enforce Policy (time clocking, breaks, etc.)
Kitchen Supervisor
Embassy suites, Walnut Creek
08.2009 - 07.2023
- Directed the kitchen operations under the chef's guidance.
- Placed orders for kitchen supplies to ensure adequate inventory levels.
- Conducted inventory checks to assess stock levels and identify shortages.
- Created and managed work schedules for kitchen staff to ensure adequate coverage.
- Cook for Hotel events (prep & cook) / employees meals and cook Breakfast and dinner for Hotel guest
- Received and inspected incoming merchandise for quality and accuracy upon delivery.
- Provided exceptional customer service by addressing guest needs and inquiries promptly.
- Supervised kitchen staff to ensure timely meal preparation and service.
- Managed inventory and ordered supplies to maintain kitchen operations.
- Trained new employees on food safety and sanitation practices.
- Conducted regular inspections to uphold cleanliness and organization standards.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Implemented efficient cooking techniques to enhance productivity.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Resolved customer complaints regarding food quality or service issues.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Created daily, weekly and monthly work schedules for kitchen staff.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Collaborated with other supervisors to enhance restaurant operations and improve teamwork. on various projects related to restaurant operations.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Established standards for portion sizes and plating presentation.
- Produced detailed documentation to outline potential worker issues.
- Oversaw personnel scheduling to maintain adequate staffing and minimize overtime.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored temperatures of prepared food and cold-storage areas.
- Promoted safe working conditions by enforcing safety protocols and guidelines. by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Clarified training goals and expectations to ensure understanding among new employees. and expectations required of trainees.
Cook
Hilton Hotel
08.2017 - 02.2020
- Ensured pantry was stocked with necessary ingredients for cooking.
- Prepared dishes for large-scale banquet services, ensuring timely delivery and presentation.
- Prepared nutritious meals for staff, promoting health and well-being within the kitchen team.
- Cleaned kitchen areas after meal services, maintaining hygiene standards and readiness for next service.
- Performed sanitization procedures on cooking areas and utensils.
- Arranged merchandise on shelves for efficient inventory management.
- Prepared food items in advance for efficient meal preparation.
- Organizing merchandise
Housekeeping Supervisor
Hotel Shattuck Plaza, Berkeley
10.2009 - 07.2017
- Coordinated housekeeping and maintenance administrative tasks to streamline operations.
- Monitored inventory levels and organized stock records for efficient supply management.
- Processed purchase orders for supplies and equipment
- Oversaw departmental budget to control expenses
- Created work schedules for housekeeping staff
- Conducted training sessions for housekeeping team
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Performed regular inspections to ensure cleanliness standards were met
- Assisted guests with inquiries and resolved issues promptly
- Prepared work schedules for associates to promote proper staffing levels.
- Managed housekeeping and maintenance administrative tasks.
- Initiated the housekeeping shift by preparing task boards for staff
- Communicated important updates and tasks at shift change.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Organized and received merchandise.
- Organized and received groups.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Scheduled.
- Conduct line ups every day.
- Training for the team.
- Led regular staff meetings to enhance team communication and address performance issues.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with management to develop improved housekeeping procedures.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Pass down every end of the shift.
- Reported damage or theft of hotel property to management.
- Evaluated staff performance to ensure quality standards and devised improvement plan to achieve goals.
- Manage budget.
- Purchases / POs.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Explained goals and expectations required of trainees.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Education
GED -
Preparatoria #25
MexicoSkills
- Fast learner
- Responsible
- Bilingual - Spanish/ English
- Great customer service
- Team player
- Enthusiastic
- Empatic
- Patiente
- Problem solver
- Great Initiative
Certification
- Food Handler
- Harrastment
Work History
01-2023
Timeline
General Manager
Local Kitchens, Lafayette
03.2023 - Current
Cook
Hilton Hotel
08.2017 - 02.2020
Housekeeping Supervisor
Hotel Shattuck Plaza, Berkeley
10.2009 - 07.2017
Kitchen Supervisor
Embassy suites, Walnut Creek
08.2009 - 07.2023
GED -
Preparatoria #25