GISELE MENDES
Miami Shores,USA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Norwegian Cruise Line
01.2024 - 06.2026
- Delivered exceptional service to guests, ensuring satisfaction and repeat business.
- Managed multi-course meal service efficiently during high-volume dining periods.
- Trained and mentored junior staff on service protocols and customer engagement techniques.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
Lead Dining Room Manager
Hyatt Hotel
08.2014 - 03.2023
- Expanded hospitality knowledge by providing excellent customer service with a luxury brand
- Responsible for inventory and staff of front of the house. Kept the environment in a proper order according to Health Department regulations
- Promotion of wine tasting and food pairing
- Responsible for high volume food sales from $8,000 to $15,000 week
Special Events Supervisor
Marriott International
10.2010 - 09.2014
- Coordinated details of social and corporate events such as conferences, weddings, charity, trade shows and business meetings
- Worked with guest to ensure that all requests are met on special events
- Ensured that standards were met regarding staff uniforms, quality of service/food and guest relations by providing clear and specific communication to the staff
- Conducted pre- and post event evaluations and report on outcomes
- Developed of floor planning and event logistics
Education
Bachelor of Science - Nutrition & Food Science
Montclair State University
Montclair, New Jersey01-2022
Associate of Science - Hotel, Restaurant, & Food Management
Union County College
Cranford, New Jersey01-2014
STCW -
Seafares Harry Lundeberg School of Sramanship
Piney Point, MD02-2024
Skills
- Strong academic knowledge in Hospitality Management and Leadership
- 14 years of Food and Beverage experience as both line staff and management
- Proficient in Microsoft Office, Micros, Open Table
- Food and Alcohol Server Safe Certified
- Fluent in Spanish, Portuguese and English
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Certification
TIPS Training
SERVSAFE - Food handler and responsible alcohol
STCW
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Server
Norwegian Cruise Line
01.2024 - 06.2026
Lead Dining Room Manager
Hyatt Hotel
08.2014 - 03.2023
Special Events Supervisor
Marriott International
10.2010 - 09.2014
Associate of Science - Hotel, Restaurant, & Food Management
Union County College
Bachelor of Science - Nutrition & Food Science
Montclair State University
STCW -
Seafares Harry Lundeberg School of Sramanship