Gisele Russell
Atlanta,GA
Summary
Dynamic customer service professional with a strong work ethic and attention to detail, previously at Verizon Wireless. Proven leadership in enhancing team performance and implementing effective processes. Skilled in conflict resolution and flight safety, ensuring exceptional customer service experiences and safety for all clients. Committed to delivering excellence in every interaction.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Envoy Airlines
08.2025 - Current
- Delivered exceptional customer service to passengers, ensuring comfort and satisfaction during flights.
- Conducted safety demonstrations, adhering to FAA regulations and enhancing passenger awareness of emergency protocols.
- Assisted with boarding procedures, managing passenger flow efficiently while maintaining a positive atmosphere.
- Responded swiftly to in-flight emergencies, utilizing training to ensure passenger safety and well-being.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Sales Associate
Neiman Marcus
05.2023 - 03.2025
- Assisted customers in product selection, providing personalized recommendations for enhanced shopping experience.
- Maintained knowledge of current trends and promotions to effectively address customer inquiries.
- Collaborated with team members to ensure optimal store presentation and organization.
- Processed transactions accurately and efficiently using point-of-sale systems.
Customer Service Manager
Verizon Wireless
12.2015 - 11.2021
- Led customer service team to enhance satisfaction through effective training and development programs.
- Implemented new processes that improved response times and streamlined customer interactions.
- Utilized CRM software to track customer inquiries and ensure timely resolution of issues.
- Developed strategies for enhancing team performance, resulting in increased employee engagement.
- Oversaw daily operations, ensuring compliance with company policies and maintaining service standards.
Alterations Specialist
David’s Bridal
09.2007 - 07.2015
- Executed precise alterations to bridal gowns, ensuring flawless fit and customer satisfaction.
- Collaborated with bridal consultants to assess client needs and provide tailored solutions.
- Maintained organized alteration schedules, enhancing workflow efficiency and service speed.
- Utilized industry-standard sewing machines and tools for high-quality garment adjustments.
Education
Bachelor of Science - Fashion Merchandising
International Academy of Design And Technology
Chicago, ILSkills
Customer service
Strong work ethic
Attention to detail
First aid
Reliability and punctuality
Hospitality service expertise
Time management
Safety procedures
Leadership qualities
Emergency procedures
Problem-solving
Flight safety
Conflict resolution
Timeline
Flight Attendant
Envoy Airlines
08.2025 - Current
Sales Associate
Neiman Marcus
05.2023 - 03.2025
Customer Service Manager
Verizon Wireless
12.2015 - 11.2021
Alterations Specialist
David’s Bridal
09.2007 - 07.2015
Bachelor of Science - Fashion Merchandising
International Academy of Design And Technology