Gisell Velasquez
Arleta,CA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
17
17
years of professional experience
Work History
Receptionist
Community Care Medical Center
02.2025 - 03.2025
- Run eligibility for insurance
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Prepare charts with proper forms
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Sales Associate
Genie Heating and Air Conditioning
04.2022 - 07.2023
- Air conditioner and heater
- Invoicing
- Adding serial numbers to invoice
- Returns
- Warranty
- Helping customers
- Checking serial numbers before air conditioner went out
- Answering phone call
- Shipping
- Receiving
- Making sale orders
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Office Manager
Thunderbolt Electric Group
04.2021 - 12.2021
- Manage office and employees
- Dispatch Calls
- Schedule work orders
- Invoice, estimates, and receipts
- Contact store techs
- Contact store managers
- manage inventory and parts
- Manage bank accounts
- Manage DMV paperwork
- Sending out email to clients
- Manage bills
- Quickbooks, Outlook
Masker
K&L Anodizing
05.2015 - 04.2021
- Uses Microshield paint, paint specific areas
- Uses acetone to clean up areas that don't need paint
- Checks parts for dents, dings, and nicks before working on part
- Checks parts when come out of each process before process is finalized
- Uses Hyrdofloric Acid if needed
- Racking parts
- Uses tape for masked areas
- Uses tape like if it was masking
Manager on Duty
Jo-Anns Fabric & craft store
06.2014 - 05.2015
- Stock team
- Cashier
- Admin ( Cash office , handling cash)
- Ad set
- PCN ( Clearance, Mark ups and mark downs)
- Damage out items
- Cover shifts when employees call out
- Open and close store
- Customer satisfaction
- Return and exchanges
- Answering phone
- Looking for items
- Location items in different stores when not in stock
- Class sign ups
- Special Orders
Inventory Associate
WIC International
02.2013 - 06.2014
- Scheduled to store
- Crew briefing to know what kind of store
- Using quantity or A1 one by one
- Store set up with tags
- Count sections
- Write quantity and name on tags
- Count store until done
PCCA
Pasadena Endoscopy Center
06.2012 - 11.2012
- Works with patients
- Connect patients to EKG monitor
- Check blood pressure, oxygen, and heart rate
- Take patients to bed and cover them with blanket
- Help patients yo bathroom if needed
- At the end of day I would terminal clean the admitting area and the dressing room
- At times I would help front office with labeling charts and answering phone
- Maintain Safe Environment
- Assist in keeping the admitting/recovery area free of clutter and extraneous equipment
- Reports any unsafe situations to charge nurse
- Assists RN/LVN in admission process and P.E.C clients through the admission/ recovery/ discharge Attend educational in-service, monthly staff & mandtory meeting as required
- Back up daytime housekeeper if needed
- Assists RN in 12 lead EKG
- Assists with courier mail
- Sharps handling
- Able to work phone system as needed
- Participation in monthly & mandatory satff meeting & edcuational in- service
After School High School Assistant
Boys and Girls Club of Burbank- Main Club
08.2008 - 05.2012
- Helping students with homework and school projects
- Run different activities (sports, cooking and arts and crafter)
- Aware of when difficult situations arises and what proper steps I need to take
- Uses common sense when working with others
- Supervise parent check out
- Inform parents of activities happening
Education
High School Diploma -
Burbank High School
05-2012
Skills
- Promotional support
- Problem-solving
- Positive and professional
- Order processing
- Excellent people skills
- Shipment processing
- Stocking and receiving
- Teamwork and collaboration
- Sales strategies
- Exchange coordination
- Friendly and outgoing
- Product recommendations
- Customer service
- Microsoft Outlook
- Organized
- Office experience
- Bilingual Spanish
- Quickbooks
- Data entry
- Computer skills
- Willing to work as a team
- Customer/Client relations
- Appointment scheduling
- Data inputting
- File management
- Multi-line telephone operation
- Office equipment operations
- Front desk operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Community Care Medical Center
02.2025 - 03.2025
Sales Associate
Genie Heating and Air Conditioning
04.2022 - 07.2023
Office Manager
Thunderbolt Electric Group
04.2021 - 12.2021
Masker
K&L Anodizing
05.2015 - 04.2021
Manager on Duty
Jo-Anns Fabric & craft store
06.2014 - 05.2015
Inventory Associate
WIC International
02.2013 - 06.2014
PCCA
Pasadena Endoscopy Center
06.2012 - 11.2012
After School High School Assistant
Boys and Girls Club of Burbank- Main Club
08.2008 - 05.2012
High School Diploma -
Burbank High School
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