Angie Pavon
Hempstead
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Receptionist
Douglas Elliman
08.2024 - Current
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Implemented electronic scheduling software, streamlining appointment management and reducing booking errors.
- Assisted in developing customer feedback processes to enhance service quality and client satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Key Holder Supervisor
Abercrombie & Fitch Kids
10.2022 - 06.2025
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
- Improved customer service by projecting friendly and knowledgeable attitude.
Brand Representative
Hollister.Co
12.2022 - 08.2023
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Assisted in organizing promotional events, boosting brand visibility and attracting new customers.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Brand Representative
Javier Fence
03.2021 - 04.2023
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Proactively identified areas for improvement in processes or procedures, implementing changes that led to enhanced service delivery.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
Bachelor of Science - Legal Studies
St. John’s
Jamaica, NY06.2028
MBA - Business Management
Molloy University
Rockville Centre, NY06.2027
High School Diploma -
Holy Trinity High School
Hicksville, NY05.2023
Skills
- Product Knowledge
- Organizational Skills
- Cash Handling
- Store Operations
- Customer Service
- Multitasking
- Adaptability
- Brand Representation
- Promotional Support
- Key Holder Experience
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Douglas Elliman
08.2024 - Current
Brand Representative
Hollister.Co
12.2022 - 08.2023
Key Holder Supervisor
Abercrombie & Fitch Kids
10.2022 - 06.2025
Brand Representative
Javier Fence
03.2021 - 04.2023
MBA - Business Management
Molloy University
High School Diploma -
Holy Trinity High School
Bachelor of Science - Legal Studies
St. John’s
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