Gisella Paola Lopez
2396 Cook Dr, Easton,PA
Summary
Enthusiastic and experienced administrative assistant serving as a source of critical support and assistance for management leaders. Adept at managing accurate schedules, filing systems and office correspondence. Skilled at maintaining strong attention to detail to provide optimal support.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Lehigh Valley Physicians Group
Easton , PA
2023.07 - Current
- Coordinate and provide a variety of clerical and administrative duties associated with daily physician practice operations.
- Serve as the initial point of contact for patients and healthcare providers within the practice.
- Provide customer service by answering patient questions and addressing concerns.
- Verify insurance information, collect payments, and schedule appointments.
- Input patient demographic data into electronic health record system.
- Scan documents into electronic health record system as needed.
Executive Assistant
Dongbu Daewoo Electronics Ecuador S.A
Guayaquil , Ecuador
2020.01 - 2023.02
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Dispatched vendors to perform on-site service to mitigate problems.
- Supported customers with online billing, access and account issues.
- Maintained records and data by entering into databases, developing tracking systems and setting up files.
Customer Service Agent
Marymar Travel
Easton , PA
2017.02 - 2019.12
- Delivered friendly and knowledgeable service for routine questions and service complaints.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Assisted with placement of orders, refunds, or exchanges.
- Collected and processed payments.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Consultant Representative
Tramaco Express Cia. Ltda
Guayaquil , Ecuador
2013.09 - 2017.01
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Produced sales documents, finalized deals and filed records.
Education
Some College (No Degree) - Organizational Psychology
Universidad Tecnológica Empresarial De Guayaquil, UTEG
Guayaquil, Ecuador Skills
- Microsoft office
- Administrative Support
- Verbal and Written Communication
- Report Development
- Records Management Databases
- Schedule and calendar planning
- Document Filing and Retrieval
- Filing and data archiving
Languages
- English
- Spanish
Timeline
Patient Service Representative
Lehigh Valley Physicians Group
2023.07 - Current
Executive Assistant
Dongbu Daewoo Electronics Ecuador S.A
2020.01 - 2023.02
Customer Service Agent
Marymar Travel
2017.02 - 2019.12
Sales Consultant Representative
Tramaco Express Cia. Ltda
2013.09 - 2017.01
Some College (No Degree) - Organizational Psychology
Universidad Tecnológica Empresarial De Guayaquil, UTEG
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