Giselle Burns
San Carlos,CA
Summary
Motivated service worker with exceptional social skills, communication abilities, and a strong background in customer service. Committed to delivering personalized customer experiences, consistently striving to go above and beyond to exceed expectations. Proactive team player actively seeking out opportunities to support colleagues and address any issues that may arise.
Overview
3
3
years of professional experience
Work History
Barista/Cashier
Paris Baguette
10.2023 - 01.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Camp Counselor/Recreational Leader
San Carlos Youth Center
06.2023 - 10.2023
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Assistant Baker/Cake Decorator/Customer Service
Nothing Bundt Cakes
05.2022 - 02.2023
- Frosted and iced cakes and cupcakes with varying techniques
- Complied with health and safety codes to protect staff and customers.
- Trained and supervised new employees on bakery operations and procedures.
- Managed customer service operations, including taking orders and resolving complaints.
Education
Incoming Sophomore - Psychology, Criminology
Gonzaga University
Spokane, WA05-2028
Skills
- Customer Service
- Working Under Pressure
- Teamwork
- Fast Learner
- Communication
- Leadership
- English
- Some Spanish proficiency
References
- Emma Licko, (650) 743-5501, elicko@cityofsancarlos.org, Recreation Coordinator, San Carlos Youth Center
- Leah Ryou, (646) 884-1773, Franchise Owner, Paris Baguette
Timeline
Barista/Cashier
Paris Baguette
10.2023 - 01.2025
Camp Counselor/Recreational Leader
San Carlos Youth Center
06.2023 - 10.2023
Assistant Baker/Cake Decorator/Customer Service
Nothing Bundt Cakes
05.2022 - 02.2023
Incoming Sophomore - Psychology, Criminology
Gonzaga University
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