Giselle Egan
Metro Atlanta,GA
Summary
Bilingual recent college graduate with a Bachelor of Arts in Modern Language and Culture, focusing on business, Spanish and Marketing. Equipped with customer-facing retail experience, language skills and international business knowledge to drive success in global environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Publix Supermarkets
05.2023 - Current
- Promoted to this position in May 2023.
- Role consists of money services, Georgia lottery, returns, front-end coordination, cashiering, delegation of roles, end-of-day cash-handling and customer support.
- Trained new hires on company procedures and best practices for handling customer situations efficiently and effectively.
Merchandise/Sales Cast Member
Walt Disney World (Disney College Program)
07.2022 - 12.2022
- Developed knowledge of the Walt Disney Company’s global success through product releases, inventory replenishment, guest interactions, cashiering and sales.
- Strengthened marketing skills in a rapidly moving environment through problem-solving, efficiency, promotion, and time management.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Cashier
Publix Supermarkets
05.2020 - 07.2022
- Acquired retail knowledge by promoting efficiency through cashiering, bagging and carry-out service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join Club Publix.
Education
Bachelor of Arts - Modern Language And Culture With A Business Concentration
Kennesaw State University
Kennesaw, GA12-2024
University of North Georgia
Dahlonega, GA12.2022
High School Diploma -
North Gwinnett High School
Suwanee, GA05-2020
Skills
- Fluent in Spanish
- Complaint handling
- Customer Focus
- Cross-cultural communication
- Translation abilities
- Teamwork and collaboration
- Bookkeeping skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
OPIc (Oral Proficiency Interview): Completed in November of 2024 and earned a score of "advanced low."
Timeline
Customer Service Staff
Publix Supermarkets
05.2023 - Current
Merchandise/Sales Cast Member
Walt Disney World (Disney College Program)
07.2022 - 12.2022
Cashier
Publix Supermarkets
05.2020 - 07.2022
Bachelor of Arts - Modern Language And Culture With A Business Concentration
Kennesaw State University
University of North Georgia
High School Diploma -
North Gwinnett High School
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