Giselle Green
Long Beach,California
Summary
Dependable server and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Devoted animal shelter volunteer experienced providing compassionate care to animals. Skilled in handling and feeding animals, providing enrichment activities and supporting highest standards of animal care.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
02.2022 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Animal Shelter Volunteer
Animal Shelter
09.2021 - 04.2022
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animals for behavioral problems and signs of health issues.
- Supported shelter operations by assisting with intake procedures, including conducting initial assessments and recording relevant information about incoming animals.
- Attended community events to promote pet adoption and responsible pet ownership.
- Participated in educational programs to raise awareness of animal welfare issues.
Server
The Green Olive Restaurant
04.2021 - 01.2022
- Checked guests' identification before serving alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Science - Biology
Long Beach City College
Long Beach, CA06.2024
Skills
- Order Management
- Guest Engagement
- Service prioritization
- Specials Promotion and Upselling
- Memory retention
- Adaptable and Flexible
- High Energy and Stamina
Languages
Spanish
Native or Bilingual
Timeline
Server
Applebee's Neighborhood Grill & Bar
02.2022 - Current
Animal Shelter Volunteer
Animal Shelter
09.2021 - 04.2022
Server
The Green Olive Restaurant
04.2021 - 01.2022
Associate of Science - Biology
Long Beach City College
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