Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Giselle Moreno

Casper

Summary

Developed skills in fast-paced retail environments, ready to transition into a new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in a dynamic and collaborative setting.

Overview

2
2
years of professional experience

Work History

Sales Associate

Best Buy
12.2024 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Barista

Scooters Coffee Shop
01.2024 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, and utensils daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Used POS system to accurately enter orders and process payments.

Barista

Moka Coffee Company
03.2023 - 08.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to the cafe.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Education

Kelly Walsh High School
Casper, WY
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Relationship building
  • Money handling
  • Stocking and receiving

Accomplishments

  • Outstanding service award for serving 30+ hours in Tri-M Music Honor Society.
  • Elected and served as President of the Tri-M Music Honor Society.
  • Served as Secretary for Key Club for 2 years.
  • Held leadership positions as Assistant and Head Drum Major of the Kelly Walsh Band.
  • An active member of the Spanish Honor Society.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Best Buy
12.2024 - 05.2025

Barista

Scooters Coffee Shop
01.2024 - 07.2024

Barista

Moka Coffee Company
03.2023 - 08.2023

Kelly Walsh High School

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