Giselle Navarrete
Target
Sunnyvale,CA
3
Years of experience
Dedicated Guest Service Advocate with strong customer service skills and complex problem-solving abilities. Committed to enhancing customer experiences and fostering teamwork for optimal outcomes. Proactive professional with a solid background in customer service and hospitality. Skilled in adapting to new processes and effectively communicating with team members to resolve customer issues promptly. Focused on delivering exceptional service and improving operational efficiency
Work History
Guest Service Advocate
1 Year 11 Months- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted customers with product inquiries and service-related issues, enhancing overall shopping experience.
- Communicated effectively with team members to ensure timely resolution of customer concerns.
- Adapted quickly to new processes and technologies, improving service efficiency and customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Wait Staff Member
6 Months- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in training new staff on service protocols and food safety standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Executed daily opening and closing procedures, ensuring operational efficiency.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
High School Diploma
High School Diploma
Skills
Decision-making skills
Customer service background
Complaint handling
Complex Problem-solving
Teamwork
Time management
Calm and professional under pressure
Reliability
Excellent communication
Computer skills
Money handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Advocate
Target
07.2024 - CurrentRead More
Wait Staff Member
Morrison Living
06.2023 - 12.2023Read More
Foothill College
High School Diploma
Read More
Fremont High School
High School Diploma
Read More