Giselle Ortiz
Chicago,IL
Summary
Enhanced customer engagement and revenue at Hashbrowns Cafe through exceptional service and upselling techniques. At Rick Ramos Boxing Gym, I leveraged marketing and client coaching skills to boost client retention and satisfaction. Demonstrates leadership and accurate money handling, ensuring a results-driven approach to customer relationship management.
Overview
4
4
years of professional experience
Work History
Server
Hashbrownscafe
02.2024 - Current
- Increased the revenue of the company by creating reoccurring customers
- Increased income for my employees by providing exceptional service to customers
- Managed multiple tables, phone calls and online orders simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
Personal Trainer /Group Fitness Instructor
Rick Ramos Boxing Gym
12.2020 - 08.2024
- Contributed to my clients loosing weight through my extensive knowledge with diet and exercise
- Explained exercise modifications and contraindicated movements to both adult and children classes
- Communicate with customers to ensure all questions and inquiries are answered as well as manage sales through Appointments
- Manage Social media marketing
- Designed specific workout systems for individual clients based on personal goals and ability.
- Trained clients in strength training and cardio vascular exercise
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
Education
High School Diploma -
Taft
Chicago05.2019
Skills
- Customer Relationship Management
- Marketing
- Customer Engagement
- Client Coaching
- Leadership skills
- Upselling techniques
- Accurate money handling
Timeline
Server
Hashbrownscafe
02.2024 - Current
Personal Trainer /Group Fitness Instructor
Rick Ramos Boxing Gym
12.2020 - 08.2024
High School Diploma -
Taft
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